BY WMS Support Engineer

TechDigital Group; New Jersey; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a knowledgeable WMS Support Specialist to enhance their logistics operations. In this role, you will collaborate with cross-functional teams, provide technical assistance, and troubleshoot issues related to the WMS application. Your expertise in Supply Chain processes and Blue Yonder WMS will be crucial in driving improvements and ensuring efficient operations. If you have a passion for problem-solving and a strong technical background, this opportunity offers a dynamic work environment where your contributions will significantly impact the success of the organization.

Qualifications

• 2+ years of experience in Blue Yonder WMS development and support.
• Strong functional expertise in logistics and distribution processes.

Responsibilities

• Provide guidance to WMS support team and interact with DC Operations.
• Perform root cause analysis and create knowledge articles for support.

Skills

Supply Chain Process Expertise

Blue Yonder WMS

Troubleshooting WMS Trace Files

Linux OS

Oracle Databases/SQL

Incident Ticket Management

Change Management Processes

Attention to Detail

Education

Associate or higher degree in Computer Science

Degree in Data Science

Degree in Engineering Science

Tools

Jira

Job description

Detailed Job Description:

Roles and Responsibilities:

1. Provide guidance and collaboration with other L1-L2-L3 WMS support team members.
2. Interact with DC Operations to provide technical assistance, resolution guidance, and feedback on the functional use of the WMS application.
3. Collaborate and communicate with other cross functional IT teams for support issues or system upgrades.
4. Provide expertise in the initial triage of issues to determine the best course of action and escalation if required.
5. Perform root cause analysis to evaluate and identify application bugs, process gaps, or areas for continual improvement.
6. Provide clear evidence and issue resolution on support tickets to be able to classify/group incident trends and tracking.
7. Create or add to knowledge articles to build a library of support instructions and best practices for resolutions.
8. Partner with the WMS Build/Development team to understand new or enhanced features and provide hypercare support as required.
9. Flexible work hours to work a Second Shift 3 pm – 11:00 pm EST.

Experience:

1. Strong functional expertise in Supply Chain process: Logistics & distribution – experience required. Preferably in the Health Care Sector.
2. Strong technical background in Blue Yonder WMS with an understanding of system processes and data structures.
3. Must be highly proficient in evaluating WMS Trace files for troubleshooting.
4. 2 + years previous experience (preferred) in Blue Yonder WMS development for MOCA commands, Integrator, Reports, and Labels.
5. Must have experience with functional configuration, policy management, job maintenance, and interface event management.
6. 2+ years in previous production support experience.
7. Must have experience in Linux OS and command line operations and Oracle Databases/SQL.
8. Experience with Incident ticket management, Change Management processes, and Jira tools.
9. Associate or higher degree in Computer Science, Data Science, or Engineering Science.
10. Attention to detail and highly organized is a must.
11. Experience with WES/WCS automation integration.