Helpdesk Technician

Morton Industries LLC; Morton (IL); On-site; USD 30,000 - 39,000; Full time

Job summary

Morton Industries LLC is seeking a Help Desk Technician to deliver frontline IT support for both office and manufacturing environments in Morton, Illinois. You will troubleshoot hardware, software, access, and connectivity issues, deploy end-user devices, and escalate complex problems as needed.

The role emphasizes customer service, documentation, and prioritizing tickets based on business needs. You’ll collaborate with IT staff and contribute to improving support processes while maintaining

Qualifications

• Frontline IT support across office and manufacturing environments.
• Troubleshoot hardware, software, access, and connectivity issues.
• Document tickets and communicate clearly to users.
• Onboard/offboard employees and manage accounts.

Responsibilities

• Provide frontline remote and onsite IT support.
• Troubleshoot hardware/software and network issues.
• Manage service desk tickets through resolution.
• Install and maintain end-user devices.
• Support onboarding and account access.

Skills

Customer service

Technical troubleshooting

Documentation

Prioritization

Team collaboration

Education

Technical education or certifications preferred

Tools

Windows

Microsoft 365

Active Directory/Entra ID

IT ticketing systems

Job description

Job Details

Job Location: Morton North - Morton, IL 61550

Position Type: Full Time

Salary Range: $22.00 - $28.00 Hourly

Travel Percentage: Less than 10%

Job Category: Information Technology

Integrity In Action

We do the right thing, even when no one is looking.

Focused on Team Success

We achieve company goals through camaraderie and serving together.

Driven to Deliver

We fulfill our commitments with exceptional effort.

Consistent Progress

We are dedicated to the ongoing improvement of our people and processes.

Professional Authenticity

We bring excellence using our individuality.

Position Summary

The Help Desk Technician provides frontline IT support for Morton Industries across office and manufacturing environments. This role troubleshoots and resolves hardware, software, access, and connectivity issues; deploys and supports end-user technology; and escalates issues when appropriate. The position requires strong customer service, technical troubleshooting, documentation, and the ability to prioritize support based on business and production needs.

Essential Functions

• Provide frontline remote and onsite IT support across office and manufacturing environments.
• Troubleshoot hardware, software, Microsoft 365, user access, printing, peripheral, and basic network connectivity issues.
• Manage assigned service desk tickets through resolution or escalation, maintaining clear communication and documentation.
• Install, configure, deploy, and maintain computers, mobile devices, printers, scanners, and other end-user technology.
• Support employee onboarding/offboarding, account access, MFA, Active Directory/Entra ID, and equipment deployment/recovery.
• Maintain IT equipment inventory and assist with endpoint and asset lifecycle management.
• Support production-floor technology and escalates infrastructure, application, or cybersecurity issues as appropriate.
• Follow IT and cybersecurity procedures and identify opportunities to improve support processes and documentation.
• Assist with IT projects and other duties as assigned.

Core Competencies

• Strong customer service and communication skills.
• Effective troubleshooting and problem-solving skills.
• Ownership, accountability, and ability to prioritize competing requests.
• Strong technical aptitude with the ability to learn new systems.
• Attention to detail, documentation, and security practices.
• Ability to work independently and collaboratively as part of the IT team.

Preferred Knowledge & Experience

• 1–3 years of help desk, desktop support, or related IT experience.
• Experience with Windows, Microsoft 365, Active Directory/Entra ID, and IT ticketing systems.
• Working knowledge of computer hardware, printers, peripherals, and basic network troubleshooting.
• Experience with endpoint deployment, asset management, or manufacturing technology is a plus.
• Technical education, certifications, or equivalent hands-on experience preferred.

Qualifications

• Preferred Knowledge & Experience
• 1–3 years of help desk, desktop support, or related IT experience.
• Experience with Windows, Microsoft 365, Active Directory/Entra ID, and IT ticketing systems.
• Working knowledge of computer hardware, printers, peripherals, and basic network troubleshooting.
• Experience with endpoint deployment, asset management, or manufacturing technology is a plus.
• Technical education, certifications, or equivalent hands-on experience preferred.