Support Desk Technician

Fluid Networks (now part of Complete IT); Branford (CT); Hybrid; USD 46,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Cell phone allowance

Retirement plan

Job summary

Complete Network is seeking a mid-level support desk technician in Branford, CT. The role requires an Associates or Bachelors in IT or CS and 2–5 years of experience. You will provide remote and on-site support, troubleshoot desktop issues, and interact with customers with strong technical and communication skills.

The job supports an on-site/hybrid arrangement and offers growth opportunities. Benefits include health insurance, cell phone allowance, and retirement plan.

Qualifications

• Associates or Bachelors degree in computer science or IT.
• 2–5 years of experience in a help desk role.
• Strong technical and communication skills.
• Experience providing remote and on-site support for customers.
• Entrepreneurial attitude and ability to work independently with minimal supervision.

Responsibilities

• Day-to-day duties include remote and on-site technical support for customers.
• Troubleshoot a variety of desktop support issues.
• Provide support for Windows in a distributed environment including desktop and server.

Skills

Customer interaction

Highly organized

Time management

Verbal and written communication

Research capabilities

Remote and on-site support

Entrepreneurial attitude

On-call readiness

Education

Associates or Bachelors in CS/IT

Tools

Active Directory Administration

Windows Server

Backup and recovery software

Anti-virus administration

VPN

Networking hardware

Switches/Routers/Firewalls

Wireless networking

Remote access tools

VMware

SQL

Linux

Cisco IOS firewall

Job description

Minimum Experience

Mid-level

Compensation

46,000 - 55,000

Complete Network is looking for a support desk technician with an Associates or Bachelors degree in computer science or IT and two to five years of experience. This is a level 1-2 support desk position troubleshooting a variety of desktop support issues. The candidate must have strong technical and communication skills. Day-to-day duties will include remote and on-site technical support for our customers. Candidate must have an entrepreneurial attitude and be able to work independently with minimal supervision.

Candidate Must Possess The Following Skills And Experience

• Good personality - Able to interact with and support customers while maintaining a friendly attitude


• Highly organized


• Excellent time management skills


• Strong verbal and written communication skills


• Strong search engine and research capabilities


• Windows System Administration in a distributed environment - Desktop and Server


• Active Directory Administration


• Application Support and Administration


• Anti-virus administration and malware remediation


• Backup and recovery software


• Troubleshooting of hardware and OS issues


• Mobile device support


• Networking concepts and hardware


• Familiarity with network cabling


• Understanding TCP/IP Networking


• Managing switches, routers, and firewalls


• Wireless networks


• Remote-access and site-to-site VPN

Any of the following skills and/or certifications are a plus

• Microsoft Windows Server


• Microsoft Exchange


• Cisco IOS and/or ASA firewall


• Linux


• VMware


• SQL

Other Requirements

• Candidate must be willing to work overtime and be on call.


• Candidate must have reliable transportation as there is local travel required.


• Candidate must be able to work from home.

Benefits include health insurance, cell phone allowance, and retirement plan. There is also tremendous opportunity for professional development and opportunities for advancement.

Complete Network is headquartered in Albany, NY with offices in the Carolinas. We deliver first-rate IT support to some of Tech Valley's top companies. Come join our growing team in a fun and dynamic work environment.

Location: Branford, Connecticut (Hybrid)

Department: Managed Service

Employment Type: Full Time