Support Desk Technician

Complete Network Support; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Cell phone allowance

Retirement plan

Professional development opportunities

Job summary

A growing IT support company in Charlotte, NC is seeking a bilingual support desk technician fluent in English and Spanish. This role requires 2-5 years of experience in desktop support and strong technical and communication skills. Responsibilities include providing remote and on-site support while troubleshooting various issues. The position offers health insurance, a cell phone allowance, and opportunities for professional growth and advancement.

Qualifications

• Fluent in English and Spanish.
• 2-5 years of experience in desktop support.
• Must work independently with minimal supervision.

Responsibilities

• Provide remote and on-site technical support.
• Troubleshoot a variety of desktop support issues.

Skills

Customer service skills

Organizational skills

Time management

Communication skills

Research capabilities

Windows System Administration

Active Directory

Application Support

Anti-virus administration

Troubleshooting skills

Mobile device support

Networking concepts

TCP/IP Networking

Managing switches and routers

Wireless networks

Education

Associate's or Bachelor's degree in computer science or IT

Tools

Microsoft Windows Server

Microsoft Exchange

Cisco IOS and/or ASA firewall

Linux

VMware

SQL

Job description

Position Overview

Complete Network is looking for a bilingual support desk technician who is fluent in English and Spanish with an Associates or Bachelors degree in computer science or IT and two to five years of experience. This is a level 1-2 support desk position troubleshooting a variety of desktop support issues. The candidate must have strong technical and communication skills. Day-to-day duties will include remote and on-site technical support for our customers. Candidate must have an entrepreneurial attitude and be able to work independently with minimal supervision.

Qualifications

• Good personality – Able to interact with and support customers while maintaining a friendly attitude
• Highly organized
• Excellent time management skills
• Strong verbal and written communication skills
• Strong search engine and research capabilities
• Windows System Administration in a distributed environment – Desktop and Server
• Active Directory Administration
• Application Support and Administration
• Anti-virus administration and malware remediation
• Backup and recovery software
• Troubleshooting of hardware and OS issues
• Mobile device support
• Networking concepts and hardware
• Familiarity with network cabling
• Understanding TCP/IP Networking
• Managing switches, routers, and firewalls
• Wireless networks
• Remote‑access and site‑to‑site VPN

Preferred Skills

• Microsoft Windows Server
• Microsoft Exchange
• Cisco IOS and/or ASA firewall
• Linux
• VMware
• SQL

Additional Requirements

• Candidate must be willing to work overtime and be on call.
• Candidate must have reliable transportation as there is local travel required.
• Candidate must be able to work from home.

Benefits

Benefits include health insurance, cell phone allowance, and retirement plan. There is also tremendous opportunity for professional development and opportunities for advancement.

Complete Network is headquartered in Albany, NY with offices in the Carolinas. We deliver first-rate IT support. Come join our growing team in a fun and dynamic work environment.

Please include resume with response