Managed Services Engineer - IT Support Engineer

Intelligent IT Designs; Pleasant Valley Township (IA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company phone provided

Laptop provided

Generous PTO

Job summary

Intelligent IT Designs is seeking a full-time Managed Services IT Support Engineer to join a fast-growing team. You will handle a range of client IT tasks, leverage cloud technologies, and work with remote management tools in varied environments.

Expect a challenging, supportive atmosphere with opportunities for growth. The role requires 3–5 years in IT support, strong communication, and the ability to work with Windows Server, firewalls, and network basics.

Qualifications

• High school diploma or equivalent preferred.
• Help desk: 1 year preferred.
• Windows: 1 year preferred.
• Microsoft Windows Server: 1 year preferred.
• Firewall: 1 year preferred.
• US work authorization preferred.

Responsibilities

• Provide in-person and remote IT support for clients.
• Communicate clearly with customers and translate technical terms into layman's terms.
• Work hours typically 8:30–5:30, with occasional evenings or weekends during emergencies.
• Collaborate with team to manage and support cloud technologies and remote management tools.

Skills

VLANs

Firewalls

Routers

Access Points

Microsoft Azure

Active Directory

TCP/IP

Server Support

Server Migrations

VoIP

Desktop Support

Windows 11/10/8/7

Office 365

Outlook

Backups/Disaster Recovery

Android/iOS Support

Mac Experience

Education

High school diploma or equivalent

US work authorization

Job description

• Microsoft Windows Server: 1 year (Preferred)
• Firewall: 1 year (Preferred)

Qualifications

• High school or equivalent (Preferred)
• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)
• Microsoft Windows Server: 1 year (Preferred)
• Firewall: 1 year (Preferred)
• US work authorization (Preferred)
  

Full Job Description

Job description
We are currently looking for a full-time Managed Services IT Support Engineer. This is an exciting opportunity to join a fast-growing company with great customers. Working with us, we will help you expand your skillset. You can expect a challenging, supportive, and fast-paced environment while working with cloud technologies and remote management tools in a wide variety of settings. We guarantee you won\'t be bored! You will learn a lot, and your skills will grow.
This line has been shortened for formatting purposes. Generous paid time off benefits and opportunities for professional growth are provided to staff. Compensation is commensurate with experience. A company phone and laptop will be provided for your work.
Job Duties

You will need to perform various support and engineering tasks for our clients, as assigned, both in-person and via remote support tools. Above-average communication skills are required. Hours of work are generally stable, from 8:30-5:30 pm; however, some occasional evening or weekend work may be required, if a client has an emergency.
This line has been shortened for formatting purposes. This role would best suit a Managed Services IT Support Engineer with at least 3-5 years of experience in the IT support business, who is looking to expand their skillset and grow with a company.
Technical Skills Required

• VLANs
• Firewalls, Routers, Access Points
• Microsoft Azure
• Active Directory
• TCP/IP
• Server Support and Management
• Server Migrations
• VoIP
• Desktop Support
• Windows (11, 10, 8, 7)
• Microsoft Office 365
• Strong Outlook Skills
• Backups and Disaster Recovery
• Virus and Malware Removal/Tools
• Android/IOS Support
• Mac Experience is a plus
  

Personal Qualities Required

• Above average English communication skills (written and verbal)
• Able to stay calm and focused in high-pressure situations
• Great with customer service and able to remain polite when customers are frustrated
• Ability to translate technical matters from "geek-speak" to layman\'s terms in a respectful way
• Detail-oriented individual with the ability to multi-task, prioritize, and meet all the required deadlines/expectations
• Ability to work both independently as well as part of a team
• Strong work ethic and professionalism
  

About Intelligent IT Designs

Intelligent IT Designs is a full-service technology support and management company serving the NY area since 2006. Committed to the success of our clients, we enable businesses to make better decisions surrounding their IT and technology needs. Dedicated to social awareness, we strive to make the world a better place through cooperation, understanding, and personal responsibility. Visit us at IntelligentITDesigns.com and find out about our Smart Solutions for Smart Businesses.

Job Type: Full-time

Address: Pleasant Valley, NY 12569