Support Desk Technician

Complete Network Support; Branford (CT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Cell phone allowance

Retirement plan

Professional development opportunities

Opportunities for advancement

Job summary

Complete Network Support is seeking a Support Desk Technician located in Branford, Connecticut. This role requires an Associates or Bachelors degree in computer science or IT, along with 2-5 years of experience. The technician will provide remote and on-site support, troubleshoot desktop issues, and must possess strong technical and communication skills. The company offers benefits including health insurance, cell phone allowance, and retirement plan, with opportunities for professional development and advancement.

Qualifications

• Candidate must have strong technical and communication skills.
• Two to five years of experience is required.
• Candidate must be willing to work overtime and be on call.
• Candidate must have reliable transportation as there is local travel required.
• Candidate must be able to work from home.

Responsibilities

• Troubleshooting a variety of desktop support issues.
• Providing remote and on-site technical support for customers.

Skills

Good personality

Highly organized

Excellent time management skills

Strong verbal and written communication skills

Strong search engine and research capabilities

Windows System Administration

Active Directory Administration

Application Support and Administration

Anti-virus administration and malware remediation

Backup and recovery software

Troubleshooting of hardware and OS issues

Mobile device support

Networking concepts and hardware

Familiarity with network cabling

Understanding TCP/IP Networking

Managing switches, routers, and firewalls

Wireless networks

Remote-access and site-to-site VPN

Education

Associates or Bachelors degree in computer science or IT

Tools

Microsoft Windows Server

Microsoft Exchange

Cisco IOS and/or ASA firewall

Linux

VMware

SQL

Job description

Complete Network is looking for a support desk technician with an Associates or Bachelors degree in computer science or IT and two to five years of experience. This is a level 1-2 support desk position troubleshooting a variety of desktop support issues. The candidate must have strong technical and communication skills. Day-to-day duties will include remote and on-site technical support for our customers. Candidate must have an entrepreneurial attitude and be able to work independently with minimal supervision.

Required Skills and Experience

• Good personality - Able to interact with and support customers while maintaining a friendly attitude
• Highly organized
• Excellent time management skills
• Strong verbal and written communication skills
• Strong search engine and research capabilities
• Windows System Administration in a distributed environment - Desktop and Server
• Active Directory Administration
• Application Support and Administration
• Anti-virus administration and malware remediation
• Backup and recovery software
• Troubleshooting of hardware and OS issues
• Mobile device support
• Networking concepts and hardware
• Familiarity with network cabling
• Understanding TCP/IP Networking
• Managing switches, routers, and firewalls
• Wireless networks
• Remote-access and site-to-site VPN

Desired Skills and/or Certifications

• Microsoft Windows Server
• Microsoft Exchange
• Cisco IOS and/or ASA firewall
• Linux
• VMware
• SQL

Other Requirements

• Candidate must be willing to work overtime and be on call.
• Candidate must have reliable transportation as there is local travel required.
• Candidate must be able to work from home.

Benefits

Benefits include health insurance, cell phone allowance, and retirement plan. There is also tremendous opportunity for professional development and opportunities for advancement.