Client Site Service Technician

Complete Network Support; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Cell phone allowance

Retirement plan

Job summary

Complete Network Support is seeking a Client Site Service Technician to join our on-site team in a 9AM-6PM, Mon-Fri role. You’ll handle Office 365 administration, AV support for conference rooms, and site documentation while engaging with vendors and internal members. An entrepreneurial, independent mindset is valued.

Requirements include an associate or bachelor’s degree in CS or IT and 2–5 years of experience. You’ll support both remote and on-site tasks and help train staff on IT topics.

Qualifications

• Requires an associate or bachelor’s degree in CS or IT with 2–5 years of experience.
• Strong technical and communication skills with customer-facing duties.
• Willing to work on-site at client locations and handle remote support when needed.

Responsibilities

• Provide day-to-day remote and on-site technical support for clients.
• Perform Office 365 administration and AV support for conference rooms.
• Manage user accounts, vendor relationships, and documentation.
• Create and present training materials to groups of 10–20 people.
• Troubleshoot networking equipment and maintain network documentation.

Skills

Technical troubleshooting

Communication skills

Time management

Independent working

Customer interaction

Networking concepts

Vendor management

Training material creation

Documentation

Organization

Research capabilities

Windows administration

Education

Associate's or Bachelor's degree in Computer Science or IT

Tools

Office 365

SharePoint

CoPilot

AV setup equipment

Networking hardware

Windows Server / Desktop

Remote support tools

Firewall concepts

Job description

Complete Network is looking for a Client Site Service Technician with an Associates or Bachelors degree in computer science or IT and two to five years of experience.

This is a level 1-2 support desk position located full time at the clients site 9AM to 6PM Mon-Fri. Daily duties will include all of the following items; Office 365 administration, AV support and maintenance of conference rooms, administration of their internal members site (user creations and removals etc), vendor management, attend monthly committee meetings, host monthly scheduled training sessions for 10-20 people on various IT topics ranging from email usage to Copilot basics, troubleshoot networking equipment, maintain and update documentation, regular communication and updates to maintain relationship with site point of contact and committee members.

The candidate must have strong technical and communication skills. Day-to-day duties will include remote and on-site technical support for our customer. Candidate must have an entrepreneurial attitude and be able to work independently with minimal supervision.

Candidate must possess the following skills and experience:

• 365 Administration - Sharepoint, 365, CoPilot
• Experience with AV setup and troubleshooting
• Experience managing and communicating with vendors
• Experience creating training materials and presenting to a group
• Good personality - Able to interact with and support customers while maintaining a friendly attitude
• Highly organized
• Excellent time management skills
• Strong verbal and written communication skills
• Strong search engine and research capabilities
• Windows System Administration in a distributed environment - Desktop and Server
  
• Application Support and Administration
• Anti-virus administration and malware remediation
  
• Troubleshooting of hardware and OS issues
• Mobile device support
• Networking concepts and hardware
• Familiarity with network cabling
• Understanding TCP/IP Networking
• Managing switches, routers, and firewalls
• Wireless networks

Any of the following skills and/or certifications are a plus:

• MS-900
• MS-102
  
• A+
• Net+
• MD-102

Other Requirements

• Candidate must be willing to work overtime and be on call
• Candidate must have reliable transportation

Benefits include health insurance, cell phone allowance, and retirement plan. There is also tremendous opportunity for professional development and opportunities for advancement.

Complete Network is headquartered in Albany, NY with offices in the Carolinas. We deliver first-rate IT support. Come join our growing team in a fun and dynamic work environment.