Support Desk Specialist (Bilingual Spanish)

AutoNation; United States; On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Employee discounts on vehicles, parts,

DRVPNK charity involvement

Job summary

AutoNation’s Support Desk Associate handles calls and emails for the SSC, creates tickets, and routes them to the right departments. You will research invoices, relay status, and provide process guidance with a focus on excellent customer service.

The role requires basic accounting knowledge, strong typing, and professional phone/email etiquette, working Monday–Friday 10AM–7PM CST in a full-time capacity.

Qualifications

• Basic knowledge of Microsoft Office / basic computer skills.
• Understand basic accounting principles and logic.
• Customer service skills and experience.
• Minimum typing speed of 50 WPM.
• Professional phone and email etiquette.

Responsibilities

• Handle calls into the SSC Support Desk and resolve the service request; log and monitor progress of all issues.
• Provide assistance to dealership personnel by checking the status of invoices and items tracked through the SSC.
• Use Fortis Link, Cash Pro, DRIVE, Service Desk, and Excel.
• Provide resolution information and status on service requests and escalate critical issues as needed.

Skills

Microsoft Office

Basic computer skills

Customer service

Typing 50 WPM

Phone & email etiquette

Tools

Fortis Link

Cash Pro

DRIVE

Service Desk

Excel

Job description

Position Summary:

The Support Desk Associate handles all phone calls and emails correspondence coming into the SSC from dealerships and vendors. Associate is responsible for creating tickets, sending the ticket to the correct SSC department, research invoices and relay status information. They can also provide information on processes, answer how-to questions and handle emergency requests appropriately. The Support Desk needs to provide excellent customer service to callers.

Organizational Relationships:

Interacts with internal and external customers at various levels, Support Desk team, supervisor and management.

Job Responsibilities:

1. Handle calls coming into the SSC Support Desk attempt to resolve the service request; log andmonitor progress of all issues
2. Provide assistance to dealership personnel in looking up the status of invoices, and other itemstracked through the SSC
3. Use Fortis Link, Cash Pro, DRIVE, Service Desk, and Excel
4. Provide resolution information and status on service requests previously called into the SupportDesk and elevate critical issues appropriately within the various departments in the SSC.

Qualifications:

1. Basic knowledge of Microsoft Office / basic computer skills
2. Understand basic accounting principles and logic
3. Customer service skills and experience
4. Minimum typing speed of 50 WPM
5. Professional phone and email etiquette

Next Possible Position:

Support Desk Lead, Support Desk Trainer

Physical Requirements:

This is a largely sedentary role with extended period looking at computer monitors and being on thetelephone.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday from 10AM-7PM CST.

This position pays $19.50 an hour.

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching

• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.