Senior Manager, After Sales Programs

AutoNation; United States; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Vehicle purchase discounts

YouDecide discounts

DRVPNK charity partnerships

Job summary

AutoNation is seeking a Senior Manager, After-Sales Programs, to lead a diverse team and drive customer experience across digital tools and service platforms. The role collaborates with internal IT and OEM partners to optimize vehicle service operations and market share in the service space.

The position is onsite at AutoNation headquarters in Fort Lauderdale, FL, with travel as needed. A strong background in CDK/CDK Service and automotive industry partnerships is preferred.

Qualifications

• 5+ years of direct and relevant industry experience; Bachelor’s degree preferred.
• Strong analytical skills.
• Strong understanding of connected vehicle technology and the ability to collaborate with IT stakeholders.
• Experience in business development, strategic partnerships, or technology sales within the automotive industry.
• 2–5 years’ experience with CDK/CDK Service or other service appointment scheduling tools.

Responsibilities

• Hire, lead, and develop a team of direct reports with clear goals and performance feedback.
• Oversee After-Sales digital tools and platforms (CEP, Digital Service Experience, Video MPI, Comm 360).
• Strategize and launch customer experience tools nationally (Digital Check-In, Inspection/MPI, Technician Video, Texting, E-Payment, Loaner Car).
• Partner with Connected Vehicle team to leverage OEM leads.
• Improve appointment conversion and show rates with digital scheduling tools.
• Oversee pilots tied to the Northstar transformation initiative.

Skills

Team leadership

Analytical skills

Connected vehicle knowledge

Business development/partnerships (aut

CDK/CDK Service experience

Cross-functional collaboration

Travel readiness

Education

Bachelor’s degree

Tools

CDK/CDK Service

Job description

The After-Sales team at AutoNation plays a critical role in maintaining relationships with customers who buy both new and used vehicles from our dealerships. The Senior Manager, After-Sales Programs, will work across a variety of digital tools and service platforms to deliver excellent customer experience, helping AutoNation grow its market share in the service space.

This is role is an onsite position based at our headquarters in Fort Lauderdale, Florida location.

Job Responsibilities:

• Hire, lead, and develop a team of direct reports, setting clear goals, providing ongoing coaching and performance feedback, and building bench strength across the team.

• Own oversight of After-Sales digital tools, including the Customer Engagement Platform (CEP) and Digital Service Experience tools such as Video MPI and Comm 360.

• Strategize, pilot, plan, oversee, and launch various customer experience tools nationally, including Digital Check-In, Inspection/MPI, Technician Picture & Video, Texting, E-Payment, and Loaner Car solutions.

• Partner with the Connected Vehicle team to leverage and activate OEM (original equipment manufacturer) leads.

• Work with assorted digital appointment scheduling tools to improve appointment conversion and show rates.

• Manage and oversee assorted After-Sales pilots tied to the Northstar transformation initiative.

Qualifications:

• 5 or more years of direct and relevant industry-related experience; Bachelor’s degree preferred.

• Strong analytical skills.

• Strong understanding of connected vehicle technology and the technical competency to collaborate with internal and external IT stakeholders.

• Experience in business development, strategic partnerships, or technology sales within the automotive industry.

• 2 to 5 years’ experience with CDK/CDK Service or other service appointment scheduling tools and service lane technology.

• Experience working with multiple levels of an organization and across multiple teams.

• Occasional travel will be required.

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching

• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.