Service Manager- Volkswagen Hilton Head

AutoNation; Hardeeville (SC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

401k matching

Health plans

Associate discounts

YouDecide discounts

Job summary

AutoNation in Hardeeville, SC seeks a Service Department Supervisor to lead day-to-day operations, mentor staff, and ensure quality repairs. You will coordinate with parts and tech teams to meet service objectives and maintain dealership standards.

The role requires strong communication, experience in auto repair facilities, and a focus on customer satisfaction. AutoNation offers competitive pay, 401(k) matching, health plans, employee discounts, and opportunities for growth within a nationwide

Qualifications

• High School diploma or equivalent.
• Three to five years of experience in an auto repair facility.
• Two plus years of supervisory experience.
• Excellent verbal and written communication and interpersonal skills.
• Proficient knowledge of dealership computer systems.
• Must have a valid driver’s license.
• Ability to drive manual transmission vehicles.
• Demonstrated customer service skills.

Responsibilities

• Assist all subordinate service and sales personnel in all phases of their job descriptions.
• Document employee behavior that may result in punitive actions.
• Report to management any circumstances that compromise the dealership integrity.
• Work with the parts department to ensure proper stocking of high use parts.
• Collect accounts receivable for service work.
• Obtain competitive bids on tools, equipment, sublet repairs, supplies, etc.
• Ensure safety policies are followed and accidents reported immediately.
• Maintain up-to-date technical publications and manuals.
• Quality check completed jobs.
• Ensure service equipment is in proper working condition.
• Address customer inconveniences, complaints, and misunderstandings promptly.
• Use proper service sales techniques.
• Meet with fixed operations director and general manager monthly to review performance and set objectives.
• Communicate with customers to prevent issues and escalate when needed.
• Maintain warranty parts retention and comply with manufacturer policies.
• Maintain high workmanship standards and report CSI monthly.
• Liaise with factory representatives in absence of leadership.
• Build good relationships with customers to encourage repeat business.
• Monitor staffing and turnover in the department.
• Ensure proper repair order flow to satisfy warranty and business-office requirements.
• Maintain reporting systems for management and manufacturer.
• Establish relationships with vocational/technical schools for recruitment.

Skills

Supervisory Experience

Customer Service

Communication Skills

Dealership Computer Systems

Valid Driver's License

Manual Transmission Driving

Education

High School Diploma

Tools

Dealer Management System

Job description

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

What are the day-to-day responsibilities?

• Assist all subordinate service and sales personnel in all phases of their job descriptions
• Properly document employee behavior that may result in punitive job actions such as termination
• Report to management any circumstances that compromise the integrity of the dealership
• Work with the parts department as appropriate to ensure proper stocking of high use parts
• Collect accounts receivable for service work
• Obtain competitive bids on all tools, equipment, sublet repairs, supplies, ect…
• Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately
• Ensure that all required technical publications, periodicals, bulletins, ect… are obtained, kept up-to-date and properly maintained
• Quality check completed jobs
• Ensure that all the necessary shop equipment is in proper working condition
• Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly
• Ensure that proper service sales techniques are being used
• Meet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities or any other matters
• Communicate with customers before issues arise and get involved in escalated customer issues
• Maintain accurate records and insure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manuals
• Maintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basis
• Serve as liaison with factory representatives in the absence of fixed operations or service director
• Establish and maintain a good working relationship with customers to encourage repeat referral business
• Monitor staffing levels, compensation levels and department turnover
• Assure proper repair order flow to satisfy warranty/dealership/business office requirements
• Maintain reporting systems required by general manager, company and manufacturer
• Establish and maintain a good working relationship with vocational and technical schools to enhance recruitment activates
• Direct and schedule the activates of all department associates
• Hire, train, motivate, counsel and monitor the performance of all service department staff
• Understand and comply with federal, state and local regulations that affect service and parts operations, such as hazardous waste disposal, OSHA right-to-know act, ect…
• Assist in development of annual service budget for use in connection with annual sales forecast
• Maintain customer satisfaction index rating above that of manufacturer or dealership average

What are the requirements for this job?

• High School diploma or equivalent
• Three to Five years of experience in an auto repair facility
• Two plus years of supervisory experience
• Excellent verbal and written communication and interpersonal skills
• Proficient knowledge of dealership computer systems
• Must have a valid driver’s license
• Ability to drive manual transmission vehicles
• Demonstrated customer service skills
• Previous industry knowledge of overall operations, management and wholesale relations (preferred)

Exciting Benefits And Perks Await You

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.