Support Coordinator II — Community Case Manager

City of Norfolk; Norfolk (VA); On-site; USD 44,000 - 54,000; Full time

Job summary

City of Norfolk seeks a Support Coordinator (Case Manager II) to assist individuals with Intellectual and Developmental Disabilities in accessing medical, psychiatric, social, educational, vocational and residential supports for community living.

The role focuses on developing individual support plans, coordinating services, monitoring progress, and ensuring compliant documentation and reporting within the Norfolk Community Services Board.

Qualifications

• Bachelor's degree in a human services field, or equivalent combination of training and experience.
• Experience in a human services field related to the area of assignment, including case management.
• Some assignments require experience with various client populations.

Responsibilities

• Completes initial and annual assessment of individuals for planning services and supports.
• Develops Individual Support Plan based on assessment information with the individual and/or family.
• Provides linkage, coordination, and monitoring of services including Medicaid Waiver Services and community providers.
• Maintains chart documentation in compliance with guidelines and state regulations for billing.
• Complies with State Case Management Licensure regulations, HIPAA, and Human Rights regulations.
• Conducts face-to-face visits at a minimum every 90 days and completes monthly activity for the ISP.
• Monitors progress and service delivery on the assigned caseload and adjusts as clinically indicated.
• Identifies resources to meet needs and assists in obtaining entitlements.
• Performs other related duties as assigned.

Skills

Assessment

Care coordination

Documentation

HIPAA compliance

Communication

Education

Bachelor's degree in human services or related field

One year experience in Intellectual Disabilities field

Job description

City of Norfolk seeks a Support Coordinator (Case Manager II) to assist individuals with Intellectual and Developmental Disabilities in accessing medical, psychiatric, social, educational, vocational and residential supports for community living.

The role focuses on developing individual support plans, coordinating services, monitoring progress, and ensuring compliant documentation and reporting within the Norfolk Community Services Board.