Support Coordinator (Case Manager II)

City of Norfolk; Norfolk (VA); On-site; USD 44,000 - 54,000; Full time

Job summary

City of Norfolk seeks a Support Coordinator (Case Manager II) to assist individuals with Intellectual and Developmental Disabilities in accessing medical, psychiatric, social, educational, vocational and residential supports for community living.

The role focuses on developing individual support plans, coordinating services, monitoring progress, and ensuring compliant documentation and reporting within the Norfolk Community Services Board.

Qualifications

• Bachelor's degree in a human services field, or equivalent combination of training and experience.
• Experience in a human services field related to the area of assignment, including case management.
• Some assignments require experience with various client populations.

Responsibilities

• Completes initial and annual assessment of individuals for planning services and supports.
• Develops Individual Support Plan based on assessment information with the individual and/or family.
• Provides linkage, coordination, and monitoring of services including Medicaid Waiver Services and community providers.
• Maintains chart documentation in compliance with guidelines and state regulations for billing.
• Complies with State Case Management Licensure regulations, HIPAA, and Human Rights regulations.
• Conducts face-to-face visits at a minimum every 90 days and completes monthly activity for the ISP.
• Monitors progress and service delivery on the assigned caseload and adjusts as clinically indicated.
• Identifies resources to meet needs and assists in obtaining entitlements.
• Performs other related duties as assigned.

Skills

Assessment

Care coordination

Documentation

HIPAA compliance

Communication

Education

Bachelor's degree in human services or related field

One year experience in Intellectual Disabilities field

Job description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use disorders, intellectual/developmental disabilities, and housing and homelessness. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. The NCSB seeks team members interested in providing skilled services in a public service environment and dedicated to supporting a positive work and treatment environment. Please join us as we provide hope and recovery opportunities for the people we serve.

The NCSB is currently seeking a Support Coordinator (Case Manager II) to assist individuals with Intellectual and Developmental Disabilities in accessing needed medical, psychiatric, social, educational, vocational, residential, and other supports essential for living in the community and in developing his or her desired lifestyle.

Department Hiring Salary Range: $49,152

• Completes initial and annual assessment of individuals for planning services and supports.
• Develops Individual Support Plan based on assessment information in collaboration with the individual and/or family.
• Provides linkage, coordination, and monitoring of services/supports to include Medicaid Waiver Services provided by private providers, other community agencies, natural support systems and other units in the NCSB.
• Maintains chart documentation that is in compliance with agency guidelines and state regulations. Ensures that documentation substantiates billing for services.
• Complies with all State Case Management Licensure regulations, HIPAA, and Human Rights regulations.
• Conducts face-to-face visits at a minimum of every 90 days and completes monthly activity related to the individual service plan.
• Monitors progress, service delivery, and individual satisfaction by providing monthly service to all individuals on assigned caseload. Provides increased frequency of service whenever clinically indicated.
• Identifies and accesses resources to meet identified needs and assist individuals in procuring and maintaining resources and entitlements.
• Performs other related duties as assigned.

Bachelor's degree in a human services field, or equivalent combination of training and experience.

Experience in a human services field related to the area of assignment, to include work in case management. Some assignments also require specific experience working with various types of client populations.

Preferred Education and Experience:

Bachelor's degree in human services or related field, or equivalent combination of training and experience.

One (1) year experience in the Intellectual Disabilities field, preferably in the case management area.

• Valid Driver's License may be required depending on assignment.
• Certification in basic first aid and CPR, depending on area of assignment.