Support Coordinator

BECO Holding Company; Jacksonville (FL); On-site; USD 25,000 - 28,000; Full time

Job summary

Commercial Fire is seeking a Customer Service Specialist to join our nationwide team. You will manage work orders, communicate with affiliates and customers by phone and email, and support Account Managers with timely service requests.

The role emphasizes strong written and verbal communication, excellent time management, and teamwork, with a focus on organized, efficient handling of high-volume emails and data entry using Excel and Microsoft Office.

Qualifications

• Excellent written and verbal communication.
• Strong time management and organizational skills.
• High School Diploma or GED.
• Ability to work well in a team.
• Proficient in Excel.
• Familiar with Microsoft Office Applications.
• Typing 40 WPM.
• Capable of handling high-volume email.

Responsibilities

• Provide work order follow-up with affiliates in a region.
• Follow up with affiliates and customers by phone and email to schedule dates and gather paperwork.
• Support Account Managers with information from affiliates and customer service requests.
• Contact affiliates weekly in the region to build relationships.
• Manage very heavy email traffic using Outlook and folders/rules.

Skills

Strong communication

Time management

Organizational skills

Teamwork

Typing 40 WPM

Outlook

Microsoft Office

Education

High School Diploma or GED

Tools

Excel

Microsoft Office

Outlook

Job description

Overview

Salary Range

$18.50 - $20.00 Hourly

Position Type

Full Time

Travel Percentage

No Travel

Description

Commercial Fire is looking for a talented Customer Service Specialist to join our team. We are a nationwide provider of fire protection and life safety services, that partners with technicians across the United States to provide our customers with reliable and outstanding customer service.

Duties and Responsibilities:

• Provide work order follow-up with affiliates in a region.
• Work with affiliates & customers following up via phone and email to obtain scheduled dates, update records, obtain information and obtain the required paperwork.
• Support the Account Managers with requested information from the Affiliate partners and/or support the Account Manager with customer-related service requests/communication as needed.
• Contact each affiliate in the designated region weekly and build relationships.
• Candidates should be prepared to handle very heavy email traffic utilizing Outlook & tools such as folders, rules, etc.

Qualifications

Requirements & Qualifications

• Strong communication skills (verbal and written)
• Strong time management and organizational skills
• High School Diploma or GED Equivalent
• Ability to work well with others in a teamwork atmosphere
• Proficient in Excel.
• Microsoft Office Applications
• Typing (WPM 40)
• Must be organized & have the ability to work well under pressure to meet deadlines.