Dispatcher

Impact Fire Services, LLC; Tampa (FL); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Impact Fire Services, LLC in Tampa seeks a customer-focused Dispatch Coordinator to manage service requests for fire protection systems, including extinguishers, suppression, and sprinklers, ensuring timely and accurate execution. You will handle escalated calls, track job progress, coordinate with technicians, assist with billing issues, and provide ongoing updates to customers and internal teams.

Strong communication, multitasking, and attention to detail are essential in a fast-paced office

Qualifications

• Strong customer and interpersonal communication skills.
• Proficiency with MS Office: Outlook, Excel and Teams.
• Customer Service/Dispatch – provide helpful, courteous, accessible and knowledgeable support.
• Problem solving – identify issues, find solutions, support business objectives.
• Detail oriented with high accuracy in data entry in a fast-paced environment.

Responsibilities

• Dispatch and coordinate client service work requests to repair and maintain fire protection components (extinguisher, suppression, and sprinkler systems).
• Follow-up on current customer jobs to ensure satisfaction.
• Handle escalated calls and research issues affecting the customer.
• Manage service level expectations (technician arrival/departure, job quotes, timely updates).
• Collaborate with Accounting on billing issues and ensure timely invoicing.
• Track customer paperwork and submit timely, accurate documentation.
• Work cross-functionally with other teams and departments.
• Answer phone calls and emails, providing support to the customer base.

Skills

Customer service

MS Office

Problem solving

Attention to detail

Time management

Team player

Tools

Outlook

Excel

Teams

Job description

What You’ll Do:

• Dispatch and coordinate client service work requests to repair and maintain fire protection components to include extinguisher, suppression, and sprinkler systems for our district office.


• Follow-up on current customer jobs to make sure they are completed to the customer’s satisfaction.


• Handle all escalated calls and research the problem to determine what issues may be affecting the customer.


• Manage service level expectations which include the technician’s arrival & departure times, job quoting and providing timely updates.


• Work with the Accounting Department on any billing issues and ensure that customers are invoiced in a timely manner.


• Track customer paperwork and submit timely and accurately.


• Work cross functionally with other teams and departments.


• Answering phone calls and email messages and providing support to our customer base.

Qualifications and Requirement:

• Strong background in customer and interpersonal communication skills.


• Proficiency of MS Office: Outlook, Excel, Teams.


• Customer Service/Dispatch - provide helpful, courteous, accessible, responsive and knowledgeable support to staff, clients, and others, at all times.


• Problem Solving - Identifies potential issues, find solutions by looking beyond the obvious, and apply effective methods for solving problems to support the business objectives.


• Detailed oriented and demonstrate a high degree of accuracy when performing data entry and confidence working in a fast-paced environment.

• Ability to analyze and revise operating practices to improve efficiency.

Ideal Candidate Will have:

• Strong verbal and written communication skills (Strong Phone Skills)


• Professional


• Sense of urgency


• Detail oriented


• Production/Task focused


• Ability to multitask


• Time management skills


• Problem solving skills


• Team player