Call Center 1st Shift

BECO Holding Company; Jacksonville (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Commercial Fire in Jacksonville, FL is seeking a motivated Call Center Representative to serve as the vital link between our national customers and field technicians.

In this role you will manage inbound calls, provide timely service updates, dispatch technicians for urgent repairs and preventive maintenance, and build professional relationships across teams.

Qualifications

• Customer-first mindset and professional phone presence.
• Strong verbal and written communication skills.
• Ability to multitask in a fast-paced environment and use computer systems.
• Reliable self-starter with willingness to learn and grow.
• Previous call center, dispatching, or fire/life safety experience is a plus but not required.

Responsibilities

• Inbound Call Management: Handle incoming calls from on-site technicians performing inspections and repairs for our major national accounts.
• Customer Support & Updates: Respond to inquiries from customers and facilities management companies requesting service, and provide timely updates on existing requests (including technician ETAs at the store level).
• Dispatcher Logistics: Dispatch technicians to customer locations for urgent demand repairs, system assessments, and preventative maintenance work orders.
• Relationship Building: Cultivate strong, professional relationships with technicians, customers, and internal team members.
• Special Projects: Adapt and contribute to special projects and other duties as assigned to support team success.

Skills

Customer-first

Verbal skills

Multitasking

Reliability

Call center

Job description

Overview

Salary Range

$17.00 - $17.00 Hourly

Description

About Us

Commercial Fire is a leading nationwide provider of fire protection and life safety services. We partner with a vast network of affiliate technicians across the United States to deliver reliable, world-class customer service to our clients. We are seeking a motivated, career-driven individual who wants to gain valuable experience in the customer service and logistics realm while developing the essential skills needed for long-term professional growth.

Responsibilities

As a Call Center Representative, you will serve as the vital link between our national customers and our field technicians. Your day-to-day will include:

• Inbound Call Management: Handle incoming calls from on-site technicians performing inspections and repairs for our major national accounts (including retail, hospitality, and restaurant chains).
• Customer Support & Updates: Respond to inquiries from customers and facilities management companies requesting service, and provide timely updates on existing requests (including technician ETAs at the store level).
• Dispatcher Logistics: Dispatch technicians to customer locations for urgent demand repairs, system assessments, and preventative maintenance work orders.
• Relationship Building: Cultivate strong, professional relationships with technicians, customers, and internal team members.
• Special Projects: Adapt and contribute to special projects and other duties as assigned to support team success.

Qualifications

Qualifications

• Customer-First Mindset: A passion for helping others and a professional, friendly phone presence.
• Strong Communication: Excellent verbal and written communication skills.
• Multitasking Pro: Ability to thrive in a fast-paced environment, balance multiple priorities, and navigate computer systems simultaneously.
• Reliability & Drive: A motivated self-starter with strong attendance and a desire to learn and grow within the company.
• Prior experience in a call center, dispatching, or the fire/life safety industry is a plus, but not required!