Support Center Technician I

Gosnaphop; Inwood (TX); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

Addison Group is seeking a Contract Support Center Technician to provide hands-on IT support in a Dallas, TX onsite environment. The role focuses on remote setups, configuring user profiles, installing and updating software, and assisting with hardware updates.

The ideal candidate has 1–3 years IT support experience, strong attention to detail, and the ability to work independently while communicating effectively with users. This is a contract through 2027 with weekday schedule.

Qualifications

• 1-3 years of IT support experience (hands-on)
• Full life-cycle of PC Hardware Deployments / Retrieving Assets
• Excel - documentation and keeping track of assets/deployments

Responsibilities

• Provide hands-on IT support and remote setup for new users.
• Configure user profiles and install/update software.
• Assist with hardware updates and asset tracking.

Skills

Tech support

PC hardware

Imaging

Asset management

Tools

Excel

Job description

Job Title: Support Center Technician I

Location: Dallas, TX - Onsite

Employment Type: Pure contract - through 2027

Schedule: M-F; 8am-5pm

Pay Rate: $20.00 - $24.00 / Per Hour

Benefits:

• This position is eligible for medical, dental, vision, and 401(k).

About the Role:

We are looking to bring on a Contract Support Center Technician to provide hands-on IT support. This role will primarily focus on remote setups, including configuring user profiles, installing and updating software, and assisting with new hardware and hardware updates. The ideal candidate will have 1–3 years of IT support experience and be comfortable working through setup and configuration tasks while maintaining strong attention to detail. They will be responsible for ensuring equipment and software are properly configured and ready for users, as well as assisting with updates and changes as needed. This is a hands-on support role with an opportunity to gain exposure to different areas of IT and take on additional responsibilities over time. The ability to work independently, troubleshoot basic issues, and communicate effectively with users will be important for success in the role.

Top Skills:

• 1-3 years experience doing tech support, primarily with hardware and imaging
• Full life-cycle of PC Hardware Deployments / Retrieving Assets
• Excel - documentation and keeping track of assets/deployments

Plus:

• Spanish
• Troubleshooting experience

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.

IND 005-009