Support Center Specialist II - Member & Provider Help

Molina Healthcare; Cleveland (OH); On-site; USD 17,000 - 32,000; Full time

Job summary

Molina Healthcare is seeking a Customer Service Specialist for our busy support center in Ohio. You will provide level II assistance to Molina members and providers across multiple channels, resolve issues, and document interactions accurately to help improve member experience and retention.

Ideal candidates bring at least 1 year of fast-paced customer service, strong communication skills, and proficiency with Microsoft Office. Knowledge of healthcare processes is a plus.

Qualifications

• 1 year of customer service in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality per HIPAA.
• Experience with data processing and MS Office.
• Ability to work with multiple stakeholders and channels.

Responsibilities

• Provide level II support to Molina members and providers across channels.
• Resolve issues, document calls, and support quality initiatives.
• Handle benefits, claims, premium, and portal inquiries; escalate as needed.
• Meet performance goals for call quality and attendance.
• Engage with internal/external stakeholders to improve satisfaction.

Skills

Customer service

Call center

Data processing

HIPAA compliance

Microsoft Office

Verbal communication

Written communication

Tools

Genesys

Salesforce

Pega

QNXT

CRM

Verint

Availity

Job description

Molina Healthcare is seeking a Customer Service Specialist for our busy support center in Ohio. You will provide level II assistance to Molina members and providers across multiple channels, resolve issues, and document interactions accurately to help improve member experience and retention.

Ideal candidates bring at least 1 year of fast-paced customer service, strong communication skills, and proficiency with Microsoft Office. Knowledge of healthcare processes is a plus.