Member & Provider Support Specialist II

Molina Healthcare; Vancouver (WA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive benefits

Equal opportunity employer

Job summary

Molina Healthcare is seeking a level II support specialist to deliver customer service excellence to members and providers across multiple states and products, including Medicaid, Medicare, and Marketplace lines. You will resolve issues, document calls, and support continuous quality improvement in member engagement and retention.

Ideal candidates have at least 1 year of fast-paced customer service experience, strong communication, and proficiency in Microsoft Office.

Qualifications

• At least 1 year of customer service in a fast-paced, high-volume environment.
• Proficiency in Microsoft Office and applicable software programs.
• Effective verbal and written communication skills.

Responsibilities

• Provide level II support to Molina members and providers across multiple channels (phone, chat, email).
• Resolve member/provider issues with a focus on retention and first-call resolution.
• Document calls accurately across platforms and maintain records.
• Collaborate with internal/external stakeholders and escalate when needed.
• Support benefits, claims, premiums, and provider portal inquiries.

Skills

Customer service

Data processing

HIPAA compliance

Microsoft Office

Communication

Time management

Confidentiality

Tools

Genesys

Salesforce

Pega

CRM

Verint

Job description

Molina Healthcare is seeking a level II support specialist to deliver customer service excellence to members and providers across multiple states and products, including Medicaid, Medicare, and Marketplace lines. You will resolve issues, document calls, and support continuous quality improvement in member engagement and retention.

Ideal candidates have at least 1 year of fast-paced customer service experience, strong communication, and proficiency in Microsoft Office.