Support Center Specialist II - Member & Provider Help

Molina Healthcare; Columbus (OH); On-site; USD 17,000 - 30,000; Full time

Job summary

Molina Healthcare is seeking a level II support specialist to assist Molina members and providers across multiple channels. You will resolve issues, provide product and service information, and contribute to ongoing quality improvement in member engagement.

The role requires a year or more in fast-paced environment, strong communication, and proficiency with Microsoft Office. You will work within Molina's values, document interactions, and work shifts that may include overtime as needed.

Qualifications

• At least 1 year of customer service, call center and/or sales experience in a fast-paced/high-volume environment.
• Customer service skills.
• Data processing experience.
• Attention to detail, organizational and time-management skills.
• Ability to maintain confidentiality and comply with HIPAA.
• Effective verbal and written communication skills.
• Proficiency in Microsoft Office suite and applicable software programs.

Responsibilities

• Provides service support to members and/or providers using one or more channels (phone, chat, email) across multiple states.
• Documents all calls accurately across platforms.
• Assists with benefits, claims, premiums, provider portal, eligibility and other issues; conducts initial research.
• Demonstrates empathy, builds rapport and aims for first call resolution.
• Escalates issues following established protocols and communicates with stakeholders.

Skills

Customer service

Call center

Data processing

HIPAA

MS Office

Verbal communication

Written communication

Tools

Microsoft Office

Job description

Molina Healthcare is seeking a level II support specialist to assist Molina members and providers across multiple channels. You will resolve issues, provide product and service information, and contribute to ongoing quality improvement in member engagement.

The role requires a year or more in fast-paced environment, strong communication, and proficiency with Microsoft Office. You will work within Molina's values, document interactions, and work shifts that may include overtime as needed.