Healthcare Member & Provider Support Specialist II

Molina Healthcare; Renton (WA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Molina Healthcare is seeking a Level II support center specialist to provide customer service excellence for members and providers across multiple states. You will resolve issues, document calls, and support continuous quality improvement initiatives related to member/provider engagement and retention.

The role requires at least 1 year of relevant experience, strong communication skills, and proficiency in Microsoft Office and related tools.

Qualifications

• 1 year of customer service, call center and/or sales experience in a fast-paced environment.
• Strong communication skills, both verbal and written.
• Data processing and Microsoft Office proficiency.
• Ability to maintain confidentiality per HIPAA.
• Ability to multitask and manage time effectively.

Responsibilities

• Provide level II support center customer service across multiple states and products via phone, chat, and email.
• Resolve member and provider issues and document interactions across platforms.
• Identify opportunities to improve member/provider experience and retention.
• Meet or exceed performance goals for call quality and attendance.
• Collaborate with internal/external stakeholders and escalate as needed.
• Demonstrate empathy, build rapport, and ensure timely follow-up.

Skills

Customer service

Data processing

Attention to detail

Time management

Verbal and written communication

HIPAA compliance

Tools

Microsoft Office

Microsoft Teams

Genesys

Salesforce

Pega

QNXT

CRM

Verint

Video conferencing

Availity

Job description

Molina Healthcare is seeking a Level II support center specialist to provide customer service excellence for members and providers across multiple states. You will resolve issues, document calls, and support continuous quality improvement initiatives related to member/provider engagement and retention.

The role requires at least 1 year of relevant experience, strong communication skills, and proficiency in Microsoft Office and related tools.