Healthcare Call Center Pro: Member & Provider Support

Molina Healthcare; Ohio; Remote; USD 32,000 - 43,000; Full time

Job summary

Molina Healthcare in Ohio seeks a level II customer service specialist to support members and providers across Medicaid, Marketplace, and other lines. You will resolve issues, document interactions, and contribute to member/provider engagement and retention.

The role requires strong communication, attention to detail, and the ability to manage multiple channels (phone, chat, email) within Molina’s operating hours, with a focus on first contact resolution.

Qualifications

• 1+ year of customer service or call center experience in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality and comply with HIPAA.

Responsibilities

• Provide level II support to Molina members and providers via multiple channels (phone, chat, email).
• Resolve issues, document interactions, and escalate when appropriate.
• Demonstrate empathy, build rapport, and support retention and engagement initiatives.

Skills

Customer service

Communication

Multitasking

Tools

Microsoft Office

Microsoft Teams

Genesys

Salesforce

Pega

QNXT

CRM

Verint

Job description

Molina Healthcare in Ohio seeks a level II customer service specialist to support members and providers across Medicaid, Marketplace, and other lines. You will resolve issues, document interactions, and contribute to member/provider engagement and retention.

The role requires strong communication, attention to detail, and the ability to manage multiple channels (phone, chat, email) within Molina’s operating hours, with a focus on first contact resolution.