Onsite Support Center Scheduler – Growth & Team-Focused

Surface Experts Franchising; Spokane (WA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Free food & snacks

Paid time off

Training & development

Wellness resources

Job summary

Surface Experts Franchising is seeking a full-time, on-site Support Center representative in Spokane, WA. You will handle inbound calls, emails, and Teams messages from franchisees and customers, schedule technician jobs, and support franchise owners with administrative tasks.

You will use online software and collaborate with the Support Center Team. The role emphasizes reliability, team support, and a low-stress, consistent work environment with opportunities to contribute to nationwide

Qualifications

• Experience in a fast-paced environment is required.
• Call center experience is a plus.

Responsibilities

• Answer inbound calls, emails, and Teams messages from customers and franchise owners.
• Schedule jobs for technicians.
• Assist franchise owners with administrative tasks.
• Use online software to manage details.
• Work closely with the Support Center Team.
• Answer questions from customers about repairs.
• Support salespeople in the field nationwide.
• Take part in regular meetings and trainings.

Skills

Fast-paced environment

Call Center experience

Education

High School Diploma or GED

Job description

Surface Experts Franchising is seeking a full-time, on-site Support Center representative in Spokane, WA. You will handle inbound calls, emails, and Teams messages from franchisees and customers, schedule technician jobs, and support franchise owners with administrative tasks.

You will use online software and collaborate with the Support Center Team. The role emphasizes reliability, team support, and a low-stress, consistent work environment with opportunities to contribute to nationwide