Bilingual Support Center Representative

Surface Experts North Fort Worth; Spokane (WA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

Company parties

Competitive salary

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Paid parking at our downtown location

Paid lunch breaks

Advancement opportunities & internal增长

Job summary

Surface Experts is seeking a bilingual English/Spanish customer service representative to join our Spokane-area support center. You will handle phone calls, emails, and Teams messages from franchisees and customers, create work orders, and help schedule technician visits.

The role emphasizes teamwork, low-stress collaboration, and consistent support for franchise owners nationwide. No nights or weekends, full-time, on-site, with benefits and growth opportunities.

Qualifications

• Bilingual English and Spanish required.
• High School Diploma or GED (or equivalent).
• Experience in a fast-paced environment is required.
• Call Center experience is a plus.

Responsibilities

• Answer inbound calls, emails, and Teams messages from customers and franchise owners.
• Schedule jobs for technicians.
• Assist franchise owners with administrative tasks.
• Use online software to manage details.
• Collaborate with the Support Center Team.
• Answer questions from customers about repairs.
• Support salespeople in the field nationwide.
• Participate in regular meetings and trainings.

Skills

Bilingual English/Spanish

Fast-paced environment

Call Center experience (a plus)

Education

High School Diploma or GED

Tools

CRM software

Job description

Benefits

• 401(k) matching
• Company parties
• Competitive salary
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Surface Experts is a growing franchise system based in Spokane, WA. We currently have 70+ franchises around the country and are supporting them from our main headquarters office in the historic Steam Plant building in downtown Spokane. Our growing team of customer service representatives work together in our Support Center, to support our franchisees nationwide. We are working every day to build a great culture of supporting one another and helping our franchise owners succeed.

We are looking for a bilingual (English and Spanish speaking) person who enjoying working with a team and has a heart to serve others.

In this role, you would be answering phones, emails, and Teams messages from our franchisees and their customers, creating work orders, and helping to schedule them. This can be a fast-paced environment, while also staying low stress because our team is working together to stay consistent and support each other.

Role And Responsibilities

• Answering inbound calls, emails, and Teams messages from customers and franchise owners
• Scheduling jobs for technicians
• Assisting franchise owners with administrative tasks
• Using online software to manage details
• Working closely with the Support Center Team
• Answering questions from customers about repairs
• Supporting salespeople in the field nationwide
• Taking part in regular meetings and trainings

Required Qualifications

• English and Spanish Speaking
• High School Diploma, or GED equivalent
• Experience working in a fast-paced environment
• Call Center Experience is a plus

Benefits Include

• Full time - 40 hours
• Variety of shifts offered, between 6:00 am and 5:00 pm
• No nights or weekends
• Paid holidays, sick leave, and vacation days
• Health Reimbursement Account with monthly company contributions
• Monthly performance-based bonuses, in addition to base pay
• Paid parking at our downtown location
• Paid lunch breaks
• Advancement opportunities & internal growth
• Welcoming, open-minded, and low stress office environment
• Consistent customers that are happy with our services and book with us often
• Helping small business owners (our franchisees) - not just a huge corporate company

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Ability to communicate orally. Hearing and vision within normal ranges with or without an assisted hearing device.
• No heavy lifting is expected, though occasional exertion of up to 25 lbs. of force may be required.
• The position is full-time in-person/on-site.
• The job is primarily performed indoors in a traditional office setting. Extended periods of sitting and extensive work at a computer and phone are normal.

Surface Experts is an Equal Opportunity, Aff… Qualified applicants are considered without regard to race, color, religion, citizenship, sex (including gender identity, gender expression and pregnancy), sexual orientation, age, national origin, military or veteran status, political preference, marital status, mental or physical disability including medical condition), genetic information or other status protected by law. If you require an accommodation in order to apply to this position, please contact your local recruiting representative at [e-mail]

About Surface Experts

Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.

• Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill.
• Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.

Our Mission

Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers’ problems by reducing the waste of time, money and materials which end up in landfills.

Our Vision

To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.

Core Values

Serve Others

• Put Relationships First
• Be Humble

Be a Problem Solver

• Be Curious
• Seek to Understand the Cause of the Problem
• Work Smart
• Constantly Improve

Trust the Process

• Be Organized
• Be Teachable
• Put Business Needs Above Personal Wants

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.