Support Broker

Community Horizons; Merrill (WI); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Community Horizons seeks a dedicated Support Broker to help individuals recruit and hire their own caregivers, while mentoring families through the care coordination process.

Based in Merrill and surrounding areas with semi-remote duties, you will attend meetings, guide scheduling and EVV use, assist with Medicaid renewals, and advocate for person-centered independence in daily life.

Qualifications

• Healthcare recruiting experience is required.
• 5+ years supporting individuals with disabilities or the frail elderly.
• Strong organization and communication skills.
• Passion for person-centered support and advocacy.
• Experience with self-directed or long-term care programs is a plus.
• Valid drivers license and reliable transportation.

Responsibilities

• Attend referral meetings and conduct in-home visits with members and families.
• Help individuals recruit, screen, and hire their own caregivers or nurses.
• Support members through interviews, onboarding, and retaining quality staff.
• Mentor members on how to be successful employers, including managing schedules, communication, and staff expectations.
• Guide individuals through scheduling, timecards, and EVV systems.
• Assist members with Medicaid renewals, benefit applications, and navigating public assistance programs.
• Help individuals understand and navigate complex healthcare and long-term care systems.
• Maintain documentation and case notes while providing ongoing mentoring and support.

Skills

Healthcare recruiting

Organizational skills

Communication skills

Person-centered care

Self-directed care

Driver's license

Job description

Ready to Be a Voice for Independence?

If you want a career where your work directly impacts people's freedom, dignity, and quality of life, we'd love to hear from you.

Location: Merrill, Wausau, Rhinelander, and surrounding areas.

Pay $19.23/hour + Mileage Reimbursement

Semi-Remote (Home Office + Community Travel)

This Isn't Just a Job-It's Advocacy.

At Community Horizons, we believe people with disabilities and older adults deserve the power to choose how they live, who supports them, and what independence looks like in their own lives.

Self-Direction is about freedom, dignity, and control and we're looking for someone who shares a passion for advocating for the individuals we serve.

If you are passionate about empowering others, skilled in healthcare recruiting, and ready to stand beside people as they build the life they want, we want to meet you.

About Community Horizons

Community Horizons supports individuals with disabilities and older adults to live independently through self-direction.

We help people navigate the onboarding process of their own care teams so they can remain in their homes and communities, on their terms.

Serving 47 counties across Wisconsin, we believe everyone desires:

• Independence
• Choice
• Dignity
• A voice in their own care

Your Role: Support Broker

As a Support Broker, you are more than a recruiter—you are a partner, mentor, and advocate helping individuals build the team that makes independent living possible.

You'll work alongside members and families to ensure they have the tools, support, and confidence to lead their own care and navigate complex systems that impact their independence.

What You'll Do

• Attend referral meetings and conduct in-home visits with members and families
• Help individuals recruit, screen, and hire their own caregivers or nurses
• Support members through interviews, onboarding, and retaining quality staffMentor members on how to be successful employers, including managing schedules, communication, and staff expectations
• Guide individuals through scheduling, timecards, and Electronic Visit Verification (EVV) systems
• Assist members with Medicaid renewals, benefit applications, and navigating public assistance programs
• Help individuals understand and navigate complex healthcare and long-term care systems
• Maintain documentation and case notes while providing ongoing mentoring and support

Advocate for the individual's voice, preferences, and independence in every step of the process

Your work ensures that people can remain in their homes, stay connected to their communities, and maintain control over their lives.

You're a Great Fit If You Have

Healthcare recruiting experience (required)

5+ years supporting individuals with disabilities or the frail elderly

Strong organization and communication skills

A passion for person-centered support and advocacy

Experience with self-directed or long-term care programs (a plus)

A valid driver's license and reliable transportation

Why Join Community Horizons?

We believe the people supporting independence deserve balance, flexibility, and respect too.

Benefits include:

• Flexible schedule
• Semi-remote work environment
• Mileage reimbursement
• Paid time off
• Weekends and holidays off
• Supportive, mission-driven team
• make a real difference every single day
• Please note: This position does not include health insurance.

Benefits:

• 401(k) matching
• Flexible schedule
• Mileage reimbursement
• Paid time off
• Paid training