Business Support Administrator

Devon Partnership Nhs Trust; United States; Hybrid; USD 19,000 - 25,000; Part time

Job summary

Devon Partnership Trust is seeking a part-time Admin/Reception role at Sherborne House. The post involves handling referrals, answering calls, booking and amending appointments, and supporting TalkWorks teams.

You will help manage the building and contribute to the admin team, with responsibility for data entry and safeguarding information. The role requires a good telephone manner, strong organisational skills, and collaboration with clinicians.

Qualifications

• Good telephone manner and clear communication.
• High level of organisational skills and accuracy.
• Experience with confidential data in clinical records is desirable.

Responsibilities

• Processing incoming referrals to TALKWORKS
• Covering the reception at Sherborne House
• Answering incoming calls from patients and professionals
• Booking, cancelling and amending appointments
• Liaising with the local and wider TALKWORKS teams
• Running the building and liaising with estates
• Ensuring Business Continuity Plans are up to date
• Collaborating with clinicians
• General office admin tasks
• Acting as First Aider and Fire Warden
• Site induction for new staff
• Contributing to team meetings and events

Skills

Telephone etiquette

Organisational skills

Data entry

Team player

Tools

Clinical record systems

Job description

• Processing incoming referrals to TALKWORKS


• Covering the reception at Sherborne House


• Answering incoming calls from patients and professionals


• Booking, cancelling and amending appointments


• Liaising with the local and wider TALKWORKS teams


• The running of the building including liaising with estates and the building landlord


• Ensuring Business Continuity Plans etc. are up to date


• Working collaboratively with clinicians


• General office admin tasks


• Acting as First Aider and Fire Warden


• Site induction for new members of staff


• Contributing to team meetings and events

We are looking for an enthusiastic team player who is friendly, empathic, with a good sense of humour and a commitment to our local services. The team covers a large geographical area and we strive to maintain a strong and healthy team culture.

We need the post holder to be able to work at Sherborne House 25.5 hours a week, with the possibility of one of the days working from home. Two days a week will be focused on the day to day running of the building with the additional time to be working alongside the Talkworks Admin team. The post holder will need a good telephone manner, because the role involves responding to clients phoning into the service, and processing referrals, and making calls to clients. The role also requires the accurate entry of confidential and sensitive data into clinical record systems. The role requires a high degree of organisational skills and excellent working knowledge of administrative systems, We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery. We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do