Support Associate - White House Black Market

Chico's; Rochester Hills (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Support Associate to enhance their customer and product-focused sales culture. This role emphasizes operational excellence, teamwork, and personal growth, ensuring that customers receive the best service possible. Responsibilities include processing merchandise, maintaining stockroom organization, and supporting visual merchandising efforts. If you thrive in a fast-paced environment and are passionate about providing exceptional service, this is the perfect opportunity for you to join a dynamic team and contribute to an amazing retail experience.

Qualifications

• Excellent communication and customer service skills are essential.
• Strong organizational skills and ability to multitask in a fast-paced environment.

Responsibilities

• Process merchandise and ensure proper storage and ticketing.
• Model and promote the Most Amazing Personal Service principles.

Skills

Communication Skills

Customer Service Skills

Organizational Skills

Multitasking

Teamwork

Education

High School Diploma or Equivalent

Job description

Join Our Team as a Support Associate

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

Position Objective

The Support Associate supports a customer and product-focused sales culture, emphasizing our core principles in all store operations. Responsibilities include merchandise handling, stock processing, and stockroom organization. We love what we do and believe our teams make us the most amazing place to work, learn, and grow!

Functional Responsibilities

Operational Excellence

• Process merchandise, ensuring proper storage, ticketing, and easy location for replenishment; reorganize merchandise to maximize stock space.
• Ensure new products are merchandised and represented promptly.
• Enter receiving documents into the system, reconcile invoices, and complete store-to-store transfers and locate requests accurately and timely.
• Receive and process visual materials, props, signage, and store stockroom hardware.
• Participate in pricing updates and markdowns.
• Notify management of cash supply needs.
• Assist with visual directives, including floorsets, window changes, signage, and visual presentations.
• Support boutique cleanliness and organization.

Customer Experience

Model and promote the Most Amazing Personal Service (MAPS) principles, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative problem-solving approach.
• Seek personal development opportunities and feedback.

Other duties as assigned. Duties may vary across brands.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to learn and adapt to company technology.
• Ability to work primarily standing.
• Ability to work quickly within strict timelines.
• Teamwork demonstrated ability.
• Exposure to visual merchandising techniques is a plus.
• Effective communication with customers, associates, and management; headset communication preferred.
• Regular attendance and flexible schedule, including nights, weekends, and holidays, are required.

Physical Requirements

• Constant walking/standing for 67-100% of shift.
• Occasional lifting up to 50 lbs. for 1-33% of shift.
• Frequent climbing for 34-66% of shift.

Additional Information

We are always accepting applications for talented individuals. Applications are reviewed to match qualifications with available positions. Accommodation requests for disabilities are available upon contact with your local Store Manager.

Location: 3094 Village of Rochester Hills

Chico's FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion.