Support Associate - White House Black Market

Chico's; Howell (MI); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a fashion-forward company dedicated to creating a unique shopping experience for women. As a Support Associate, you will play a vital role in fostering a customer-focused environment while managing merchandise and ensuring operational excellence. This position offers a dynamic atmosphere where teamwork and personal growth are encouraged. You will have the opportunity to engage with customers, contribute to visual merchandising, and be part of a collaborative team that values inclusivity and service. If you are passionate about fashion and customer satisfaction, this role is perfect for you.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask.

Responsibilities

• Process merchandise and ensure proper storage and organization.
• Model and promote exceptional customer service principles.
• Assist with visual directives and store cleanliness.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Multitasking

Education

High School Diploma or Equivalent

Job description

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This includes performing various sales functions such as merchandise handling, stock processing, and stockroom organization. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor; reorganize merchandise as needed to maximize stock space.
• Ensure new products are properly merchandised and represented in a timely manner.
• Enter all receiving documents into the computer system, reconcile merchandise invoices, and complete store-to-store transfers and locate requests accurately and promptly.
• Receive and process visual packet materials, props, and signage; store stockroom hardware, hangers, sign holders, etc.
• Participate in pricing changes and markdowns.
• Alert store management to cash supply needs.
• Assist with visual directives, including floorsets, window changes, visual presentations, and signage placement as directed.
• Assist with boutique cleanliness and organization.

Customer Experience

• Model, support, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem-solving.
• Seek personal development opportunities and actively solicit feedback.

Other duties as assigned. This position may vary slightly across different brands.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to learn or adapt to company technology.
• Must be able to stand for most of the shift.
• Ability to work quickly within strict timelines and demonstrate teamwork.
• Exposure to visual merchandising techniques is a plus.
• Effective communication with customers, associates, and management, including wearing and communicating with a headset.
• Regular attendance and flexibility to work nights, weekends, and holidays are required.

PHYSICAL REQUIREMENTS:

• Constant walking/standing (67-100% of shift).
• Occasional lifting up to 50 lbs. (1-33% of shift).
• Frequent climbing (34-66% of shift).

We are continuously accepting applications for talented individuals to join our store teams. You may apply at any time; however, the availability of positions varies. Accommodation is available for applicants with disabilities. Please contact your local Store Manager for assistance during the application process.

Location: 3616 Tanger Outlet Center Howell

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, age, gender, sexual orientation, veteran status, disability, or any other protected category.