Support Associate - White House Black Market

Chico's; Plano (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading fashion retailer as a Support Associate, where you'll contribute to a customer-focused sales culture. Responsibilities include merchandise processing, stock organization, and delivering exceptional customer service. Ideal candidates are organized, team-oriented, and eager to learn in a fast-paced environment.

Qualifications

• Previous stock or cashier experience preferred.
• Must be 16 years of age or older.
• Ability to learn or adapt to company-provided technology.

Responsibilities

• Process merchandise and ensure proper storage and organization.
• Model and promote the Most Amazing Personal Service (MAPS) principles.
• Support boutique cleanliness and organization.

Skills

Communication

Customer Service

Organizational Skills

Teamwork

Job description

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This includes performing various sales operations functions, such as merchandise handling, stock processing, and stockroom organization. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor; reorganize merchandise as needed to maximize stock space.
• Ensure new products are properly merchandised and represented in a timely manner.
• Enter all receiving documents into the computer system, reconcile merchandise invoices to items received, and complete store-to-store transfers and locate requests accurately and timely.
• Receive and process visual packet materials, props, and signage; properly store stockroom hardware, hangers, sign holders, etc.
• Participate in pricing changes and markdowns.
• Alert store management to cash supply needs.
• Assist with visual directives, including floorsets, window changes, visual presentations, signage placement, etc., as directed.
• Support boutique cleanliness and organization.

Customer Experience

• Model, support, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem solving.
• Seek personal development opportunities and actively solicit feedback.

Other duties as assigned. This position may vary across different brands.

QUALIFICATIONS:

• Previous stock or cashier experience preferred.
• Must be 16 years of age or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Ability to learn or adapt to company-provided technology.
• Must be able to work the majority of the shift standing.
• Ability to work quickly within strict timelines and demonstrate teamwork.
• Exposure to visual merchandising techniques is desired.
• Effective communication with customers, associates, and management, including wearing and communicating with a headset.
• Regular attendance and flexible work schedule, including nights, weekends, and holidays, are required.

PHYSICAL REQUIREMENTS:

• Constant walking/standing for 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. for 1-33% of the shift.
• Frequent climbing for 34-66% of the shift.

We are always accepting applications due to our growth. Applications are reviewed to determine suitability for current or future openings. Accommodation requests for disabilities during the application process are available through your local Store Manager.

Address: 3076 Preston Park Village

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, medical conditions, pregnancy, gender identity, sexual orientation, military service, veteran status, or any other protected category under law.