Support Associate - White House Black Market

Chico's; Fort Worth (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a fashion-forward team dedicated to creating a delightful shopping experience for customers. As a Support Associate, you will play a crucial role in maintaining store operations, from merchandise handling to ensuring a clean and organized environment. This position offers a fantastic opportunity to grow within a supportive and inclusive atmosphere where your contributions matter. If you are passionate about fashion and customer service, this role is perfect for you!

Qualifications

• Previous stock or cashier experience preferred.
• Strong organizational skills and ability to multitask.

Responsibilities

• Process merchandise and ensure proper organization in the stockroom.
• Model and promote excellent customer service principles.

Skills

Customer Service Skills

Organizational Skills

Communication Skills

Multitasking

Education

High School Diploma or Equivalent

Job description

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture, where our core principles are at the forefront of all store operations. This includes performing various sales functions such as merchandise handling, stock processing, and stockroom organization. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor. Reorganize merchandise as needed to maximize stock space.
• Ensure new products are properly merchandised and represented in a timely manner.
• Enter all receiving documents into the computer system, reconcile merchandise invoices, and complete store-to-store transfers and locate requests accurately and promptly.
• Receive and process visual packet materials, props, signage, and properly store stockroom hardware and signage.
• Participate in pricing changes and markdowns.
• Alert store management to cash supply needs.
• Assist with visual directives, including floorsets, window changes, visual presentations, and signage placement.
• Maintain boutique cleanliness and organization.

Customer Experience

• Model, support, and promote the Most Amazing Personal Service (MAPS) principles, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem solving.
• Seek personal development opportunities and solicit feedback.
• Perform other duties as assigned, which may vary by brand.

Qualifications:

• Previous stock or cashier experience preferred.
• Must be 16 years of age or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to learn or adapt to company technology.
• Ability to stand for most of the shift.
• Work quickly within strict timelines and demonstrate teamwork.
• Exposure to visual merchandising techniques is a plus.
• Effective communication with customers, associates, and management, including wearing/using headsets.
• Regular attendance and flexibility to work nights, weekends, and holidays are required.

Physical Requirements:

• Constant walking/standing during 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. (1-33%).
• Frequent climbing (34-66%).

We are always accepting applications for top talent. You may apply to any location or position at any time; however, availability of positions varies. Accommodation is available for applicants with disabilities. For assistance, contact your local Store Manager.

Address: 3096 University Park Village

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender, sexual orientation, gender identity, military service, veteran status, or any other protected category.