Support Associate - White House Black Market

Chico's; Oregon, Eugene (IL, OR); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the fashion sector is seeking a Support Associate to enhance customer experience and operational excellence. This role involves processing merchandise, maintaining store organization, and ensuring a seamless omni-channel service. Ideal candidates will possess strong communication and organizational skills, thrive in a fast-paced environment, and be eager to contribute to a collaborative team. Join a company that values personal growth and offers a dynamic workplace where your contributions can make a real difference!

Qualifications

• Previous stock or cashier experience preferred.
• Ability to stand for most of the shift and work quickly within strict timelines.

Responsibilities

• Process merchandise and ensure proper storage and ticketing.
• Model and promote the Most Amazing Personal Service principles.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Adaptability to Technology

Education

High School Diploma

Job description

Join our fashion-obsessed team!

We are dedicated to a styling and social experience that makes women feel beautiful.

Position Objective

The Support Associate supports a customer and product-focused sales culture, ensuring core principles are at the forefront of all store operations. Key responsibilities include merchandise handling, stock processing, and stockroom organization. We love what we do and believe our team is the most amazing place to work, learn, and grow!

Functional Responsibilities

Operational Excellence

• Process merchandise, ensuring proper storage, ticketing, and easy replenishment for the sales floor. Reorganize merchandise to maximize stock space.
• Ensure new products are merchandised and represented promptly.
• Enter receiving documents into the system, reconcile invoices, and handle store-to-store transfers and locate requests accurately and timely.
• Process visual materials, store hardware, hangers, and signage appropriately.
• Participate in pricing changes and markdowns.
• Alert management to cash supply needs.
• Assist with visual directives like floorsets, window changes, signage, etc., as directed.
• Maintain boutique cleanliness and organization.

Customer Experience

• Model and promote the Most Amazing Personal Service (MAPS) principles, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative problem-solving approach.
• Seek personal development opportunities and accept feedback.

Other duties as assigned. Duties may vary across brands.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Adaptability to company technology.
• Ability to stand for most of the shift.
• Work quickly within strict timelines.
• Teamwork demonstrated.
• Experience with visual merchandising is a plus.
• Effective communication with customers, associates, and management, including headset use.
• Regular attendance and flexible schedule, including nights, weekends, and holidays.

Physical Requirements

• Constant walking/standing (67-100% of shift).
• Occasional lifting up to 50 lbs. (1-33% of shift).
• Frequent climbing (34-66% of shift).

We welcome applications for growth and regularly review submissions. Accommodation requests for disabilities are available. Please contact your local Store Manager for assistance.

Location: 3284 The Heritage Courtyard at Oakway Center

Chico's FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace.