Support Associate - White House Black Market

Chico's; Southlake (TX); On-site; USD 25,000 - 40,000; Full time

Job summary

Join a vibrant team dedicated to creating a styling and social experience that empowers women. As a Support Associate, you will play a crucial role in maintaining operational excellence and delivering exceptional customer service. Your responsibilities will include processing merchandise, supporting visual merchandising, and fostering a collaborative environment. This position offers a dynamic and inclusive atmosphere where you can grow and develop your skills while contributing to a customer-focused culture. If you are passionate about fashion and enjoy working in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Previous stock or cashier experience preferred.
• Must be 16 years of age or older.

Responsibilities

• Process merchandise and ensure proper storage and organization.
• Support customer service principles and promote teamwork.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Teamwork

Adaptability to Technology

Education

High School Diploma or GED

Job description

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

Position Objective:

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This includes performing various sales operations functions such as merchandise handling, stock processing, and stockroom organization. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

Functional Responsibilities:

Operational Excellence

1. Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor; reorganize merchandise as needed to maximize stock space.
2. Ensure new products are properly merchandised and represented in a timely manner.
3. Enter all receiving documents into the computer system, reconcile merchandise invoices, and complete store-to-store transfers and locate requests accurately and timely.
4. Process visual packet materials, props, signage, and store hardware properly and promptly.
5. Participate in pricing changes and markdowns.
6. Alert store management to cash supply needs.
7. Assist with visual directives, including floorsets, window changes, visual presentations, and signage placement.
8. Support boutique cleanliness and organization.

Customer Experience

Model, support, and promote the Most Amazing Personal Service (MAPS) principles, offering a cohesive omnichannel experience.

Teamwork and Growth

Promote an inclusive, collaborative problem-solving approach and seek personal development opportunities, including feedback.

Other duties as assigned. Note: Duties may vary across different brands.

Qualifications:

• Previous stock or cashier experience preferred.
• Must be 16 years of age or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to learn or adapt to company technology.
• Ability to stand for most of the shift.
• Ability to work quickly within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising techniques is desired.
• Effective communication with customers, associates, and management, including wearing/using headsets.
• Regular attendance and a flexible schedule, including nights, weekends, and holidays, are required.

Physical Requirements:

• Constant walking/standing for 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. (1-33%).
• Frequent climbing (34-66%).

We are always accepting applications for talented individuals to join our store teams. Applications are reviewed to match qualifications with position requirements. You may apply at any location or position; some duties may vary by brand. Accommodation requests for disabilities are available during the application process; contact your local Store Manager for assistance.

3234 Southlake Town Square

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical conditions, pregnancy, gender, sexual orientation, gender identity, military service, veteran status, or any other protected category under law.