Support Associate - White House Black Market

Chico's; Charlotte (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a vibrant team dedicated to creating a stylish and inclusive shopping experience. As a Support Associate, you'll play a key role in maintaining operational excellence while ensuring customers receive the Most Amazing Personal Service. This position offers a dynamic environment where you can grow your skills in customer service and teamwork. Enjoy the opportunity to contribute to a fashion-forward company that values personal development and collaboration. If you thrive in a fast-paced setting and are passionate about making women feel beautiful, this is the perfect role for you.

Qualifications

• Must be 18 years or older with a high school diploma.
• Strong organizational skills and ability to multi-task.

Responsibilities

• Process merchandise and ensure proper storage and organization.
• Model and promote customer service principles for a cohesive experience.
• Assist with visual merchandising and store cleanliness.

Skills

Customer Service Skills

Organizational Skills

Communication Skills

Multi-tasking

Education

High School Diploma or Equivalent

Job description

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This includes performing various sales functions such as merchandise handling, stock processing, and stockroom organization. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor. Reorganize merchandise as needed to maximize stock space.
• Ensure new products are properly merchandised and represented in a timely manner.
• Enter all receiving documents into the computer system, reconcile merchandise invoices, and complete store-to-store transfers and locate requests accurately and promptly.
• Process visual packet materials, props, signage, and store hardware efficiently.
• Participate in pricing changes and markdowns.
• Alert store management to cash supply needs.
• Assist with visual directives such as floorsets, window changes, signage placement, and visual presentations as directed.
• Assist with boutique cleanliness and organization.

Customer Experience

• Model, support, and promote the Most Amazing Personal Service (MAPS) principles, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem-solving.
• Seek personal development opportunities and solicit feedback.

Other duties as assigned. This position may vary across different brands.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Ability to learn or adapt to company technology.
• Must be able to stand for most of the shift.
• Ability to work quickly within strict timelines and demonstrate teamwork.
• Exposure to visual merchandising techniques is a plus.
• Effective communication with customers, associates, and management, including wearing a headset.
• Regular attendance and flexibility to work nights, weekends, and holidays are essential.

PHYSICAL REQUIREMENTS:

• Constant walking/standing during 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. (1-33%).
• Frequent climbing (34-66%).

We are continually accepting applications for talented individuals to join our store teams. You may apply at any time; however, positions may not be open at all times. Accommodation requests for disabilities are available through your local Store Manager.

Location: 3644 Charlotte Premium Outlets

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender, sexual orientation, gender identity, military service, veteran status, or any other protected category under law.