Support Associate - Soma

Chico's; Lexington (KY); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player in retail is seeking a Support Associate to enhance customer experiences and support operational excellence. In this dynamic role, you will engage in merchandise handling and stock processing while embodying the principles of exceptional service. Your organizational skills will shine as you contribute to a collaborative team environment, ensuring the store remains inviting and well-stocked. If you thrive in a fast-paced setting and are eager to grow within a supportive culture, this opportunity is perfect for you. Join a team that values innovation and customer obsession!

Qualifications

• High school diploma required; previous stock or cashier experience preferred.
• Excellent communication and customer service skills are essential.

Responsibilities

• Support merchandise handling, stock processing, and stockroom organization.
• Model and promote customer service principles for an omni-channel experience.

Skills

Customer Service Skills

Organizational Skills

Communication Skills

Multitasking Ability

Visual Merchandising Techniques

Education

High School Diploma or Equivalent

Tools

Company Technology

Job description

Join Our Team!

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

Position Objective

The Support Associate supports a customer and product-focused sales culture, prioritizing our core principles in all store operations. Responsibilities include merchandise handling, stock processing, and stockroom organization. We love what we do and believe our teams make us the most amazing place to work, learn, and grow!

Functional Responsibilities

Operational Excellence

• Processes merchandise, ensuring proper storage, ticketing, and easy location for replenishment; reorganizes merchandise to maximize stock space.
• Ensures new products are merchandised promptly.
• Enters all receiving documents into the system, reconciles invoices, and completes store-to-store transfers and locate requests accurately and timely.
• Processes visual materials, props, signage, and stores stockroom hardware appropriately.
• Participates in pricing changes and markdowns.
• Alerts management to cash supply needs.
• Assists with visual directives like floorsets, window changes, signage placement, etc.
• Supports boutique cleanliness and organization.

Customer Experience

• Models and promotes the Most Amazing Personal Service (MAPS) principles, offering a cohesive omni-channel experience.

Teamwork and Growth

• Fosters an inclusive, collaborative problem-solving approach.
• Seeks personal development opportunities and feedback.
• Performs other duties as assigned, varying by brand.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to learn or adapt to company technology.
• Ability to stand for most of the shift.
• Works quickly within strict timelines and demonstrates teamwork.
• Exposure to visual merchandising techniques is a plus.
• Effective communication with customers, associates, and management, including headset use.
• Regular attendance and flexible schedule, including nights, weekends, and holidays, are essential.

Physical Requirements

• Constant walking/standing during 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. during 1-33% of the shift.
• Frequent climbing during 34-66% of the shift.

We are always accepting applications due to growth. Applications are reviewed to match qualifications with available positions. Accommodation requests for disabilities are welcomed; contact your local Store Manager for assistance.

5208 Fayette Mall

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender, sexual orientation, gender identity, military service, veteran status, or other protected categories.