Support Associate - Soma

Chico's FAS, Inc. - Retail; Fredericksburg (VA); On-site; USD 25,000 - 35,000; Full time

Job summary

An established retail company is looking for a Support Associate to join their dynamic team. This role focuses on enhancing customer experience by ensuring effective merchandise handling and supporting store operations. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent communication skills and a commitment to teamwork. With opportunities for personal development and a culture that values inclusivity, this position offers a chance to grow within a supportive and innovative retail environment. If you are passionate about customer service and eager to contribute to a vibrant team, this role is perfect for you.

Qualifications

• Prior experience in stock or cashier roles preferred.
• Strong communication and customer service skills required.

Responsibilities

• Process merchandise and ensure proper storage and organization.
• Model and promote exceptional customer service principles.

Skills

Communication Skills

Customer Service

Organizational Skills

Multitasking

Visual Merchandising

Education

High School Diploma

Tools

Point of Sale (POS) Systems

Job description

Join Our Team!

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

Position Objective

The Support Associate supports a customer and product-focused sales culture, emphasizing our core principles in all store operations. Responsibilities include merchandise handling, stock processing, and stockroom organization. We love what we do and believe we are the most amazing place to work, learn, and grow!

Functional Responsibilities

Operational Excellence

• Process merchandise, ensuring proper storage, ticketing, and easy location for replenishment; reorganize merchandise to maximize stock space.
• Ensure new products are merchandised and represented promptly.
• Enter receiving documents into the system, reconcile invoices, and complete store-to-store transfers and locate requests accurately and timely.
• Process visual packet materials, props, signage, and store hardware appropriately.
• Participate in pricing changes and markdowns.
• Alert management to cash supply needs.
• Assist with visual directives like floorsets, window changes, signage, etc.
• Maintain boutique cleanliness and organization.

Customer Experience

Model, support, and promote the Most Amazing Personal Service (MAPS) principles, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promote inclusive, collaborative problem-solving.
• Seek personal development opportunities and feedback.
• Perform other duties as assigned. Duties may vary across brands.

Qualifications

• Previous stock or cashier experience preferred.
• Must be 16 years or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to learn or adapt to company technology.
• Ability to work mostly standing.
• Work quickly within strict timelines and demonstrate teamwork.
• Exposure to visual merchandising techniques is a plus.
• Effective communication via headset with customers, associates, and management.
• Regular attendance and flexible schedule, including nights, weekends, and holidays, are required.

Physical Requirements

• Constant walking/standing during 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. (1-33%).
• Frequent climbing (34-66%).

We are always accepting applications for top talent. Applications are reviewed to match qualifications with available positions. Accommodation is available for applicants with disabilities. Contact your local Store Manager for assistance during the application process.

Location: 5402 The Village at Spotsylvania Towne Centre

Chico’s FAS, Inc. is an equal opportunity employer and does not discriminate based on race, color, religion, marital status, age, national origin, disability, medical conditions, pregnancy, genetic information, gender, sexual orientation, gender identity, military service, veteran status, or any other protected category.