Support Associate - Chico's

Chico's; Sevierville (TN); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Support Associate to enhance the customer experience and support sales operations. In this dynamic role, you'll engage in merchandise handling, stock processing, and maintaining boutique organization. The ideal candidate will thrive in a fast-paced environment, showcasing excellent communication and customer service skills. This position offers an opportunity to grow within a collaborative team, where your contributions will help create a stylish and inviting shopping atmosphere. If you're passionate about fashion and dedicated to providing exceptional service, this role is perfect for you.

Qualifications

• High school diploma or equivalent required.
• Previous stock or cashier experience preferred.

Responsibilities

• Process merchandise and ensure proper storage and organization.
• Model and promote customer service principles for a cohesive experience.

Skills

Communication Skills

Customer Service

Organizational Skills

Multitasking

Visual Merchandising

Education

High School Diploma or Equivalent

Tools

Company Technology

Job description

Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This includes performing various sales functions such as merchandise handling, stock processing, and stockroom organization. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor. Reorganize merchandise as needed to maximize stock space.
• Ensure new products are properly merchandised and represented in a timely manner.
• Enter all receiving documents into the computer system, reconcile merchandise invoices, and complete store-to-store transfers and locate requests accurately and timely.
• Process visual packet materials, props, signage, and properly store stockroom hardware, hangers, sign holders, etc.
• Participate in pricing changes and markdowns.
• Alert management to cash supply needs.
• Assist with visual directives, including floorsets, window changes, signage placement, etc., as directed.
• Maintain boutique cleanliness and organization.

Customer Experience

• Model, support, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem solving.
• Seek personal development opportunities and solicit feedback.

Other duties as assigned. This position may vary across different brands.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to learn or adapt to company technology.
• Ability to work primarily standing for most of the shift.
• Ability to work quickly within strict timelines and demonstrate teamwork.
• Experience with visual merchandising is a plus.
• Effective communication with customers, associates, and management, including wearing/using headsets.
• Reliable attendance and flexibility to work nights, weekends, and holidays.

PHYSICAL REQUIREMENTS:

• Constant walking/standing for 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. (1-33%).
• Frequent climbing (34-66%).

We are always accepting applications for top talent. You may apply at any location or position; however, openings vary. Accommodation requests for disabilities are available upon contacting your local Store Manager.

Location: 0532 Tanger Outlet Center at Five Oaks

Chico's FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace.