Support Associate - Soma

Chico's; Hot Springs (AR); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Support Associate to enhance their customer and product-focused sales culture. This role involves various sales operations functions, including merchandise handling and stock processing. The ideal candidate will thrive in a fast-paced environment, demonstrating strong organizational and communication skills. Join a team that values excellence and inclusivity, where you can grow and develop your career while contributing to a dynamic retail atmosphere. If you're passionate about customer service and teamwork, this opportunity is perfect for you!

Qualifications

• Must be 18 years or older with excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.

Responsibilities

• Process merchandise and ensure items are properly stored and ticketed.
• Support customer service principles through strong operational processes.

Skills

Customer Service Skills

Organizational Skills

Communication Skills

Problem Solving

Multitasking

Education

High School Diploma or Equivalent

Job description

With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources, and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented professionals to join our team of nearly 16,000 associates who share our commitment to excellence.

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This includes performing various sales operations functions, such as merchandise handling, stock processing, and stockroom organization. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

1. Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor; reorganize merchandise as needed to maximize stock space.
2. Ensure new products are properly merchandised and represented in a timely manner.
3. Enter all receiving documents into the computer system, reconcile merchandise invoices to items received, and complete store-to-store transfers and locate requests accurately and promptly.
4. Ensure visual materials, props, signage are received and processed timely; properly store stockroom hardware, hangers, sign holders, etc.
5. Participate in pricing changes and markdowns.
6. Assist with visual directives, including floorsets, window changes, visual presentations, signage placement, etc., as directed.

Customer Experience

1. Support Most Amazing Personal Service (MAPS) principles through strong operational processes that enhance the omni-channel experience.

Teamwork and Growth

1. Promote an inclusive, collaborative approach to problem solving.
2. Seek personal development opportunities and solicit feedback.
3. Assist with boutique cleanliness and organization.
4. Perform other duties as assigned.

This position may vary across different brands, with some duties changing accordingly.

COMPETENCIES:

• Living the Chico's FAS Values and Guiding Principles, demonstrating Customer Focus, Trust, Engagement, and High Performance.
• Managing complexity by effectively solving problems with high or contradictory information.
• Planning and prioritizing work to meet organizational goals.
• Navigating complex policies, processes, and organizational dynamics.
• Addressing difficult issues proactively and confidently.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to learn or adapt to company technology.
• Ability to stand for most of the shift.
• Ability to work quickly within strict timelines.
• Teamwork demonstration.
• Exposure to visual merchandising techniques is a plus.
• Effective communication with customers, associates, and management, including headset use.
• Regular attendance and flexibility to work nights, weekends, and holidays are required.

PHYSICAL REQUIREMENTS:

• Constant walking/standing (67-100% of an 8-hour shift).
• Occasional lifting up to 50 lbs. (1-33%).
• Frequent climbing (34-66%).

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on various protected categories as per federal, state, or local laws.