Support Associate - Chico's

Chico's; Lancaster (Lancaster County); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player seeks a Support Associate to enhance the customer experience through effective merchandise handling and stock organization. This role involves ensuring products are readily available and presented beautifully, while also promoting a collaborative and inclusive work environment. Ideal candidates will possess strong communication skills and a passion for customer service, as they will play a crucial role in delivering exceptional service and maintaining store standards. Join a team that values growth, teamwork, and individual expression in a dynamic retail setting.

Qualifications

• Previous stock or cashier experience preferred.
• Ability to learn or adapt to company technology.

Responsibilities

• Process merchandise and ensure items are stored and ticketed.
• Model and promote the Most Amazing Personal Service (MAPS) principles.
• Maintain boutique cleanliness and organization.

Skills

Customer Service Skills

Organizational Skills

Communication Skills

Multitasking

Visual Merchandising

Education

High School Diploma or Equivalent

Job description

Join our team and be part of a styling and social experience that inspires women to express their individuality.

Position Objective: The Support Associate supports a customer and product-focused sales culture by performing merchandise handling, stock processing, and stockroom organization. We are passionate about our work and believe our team is the best place to work, learn, and grow.

Functional Responsibilities:

Operational Excellence

• Process merchandise, ensuring items are stored, ticketed, and easily located for replenishment; reorganize merchandise to maximize stock space.
• Ensure new products are merchandised and represented promptly.
• Enter receiving documents into the system, reconcile invoices, and complete store-to-store transfers accurately and timely.
• Manage visual materials, props, signage, and store hardware appropriately.
• Participate in pricing changes and markdowns.
• Alert management to cash supply needs.
• Assist with visual directives, including floorsets, window changes, signage, and visual presentations.
• Maintain boutique cleanliness and organization.

Customer Experience

• Model and promote the Most Amazing Personal Service (MAPS) principles, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promote inclusive, collaborative problem-solving.
• Seek personal development opportunities and feedback.

Other duties as assigned. Responsibilities may vary across brands.

Qualifications:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to learn or adapt to company technology.
• Must be able to stand for most of the shift.
• Ability to work quickly within strict timelines and demonstrate teamwork.
• Experience with visual merchandising is a plus.
• Effective communication with customers, associates, and management, including headset use.
• Regular attendance and flexibility to work nights, weekends, and holidays are required.

Physical Requirements:

• Constant walking/standing during 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. during 1-33% of shift.
• Frequent climbing during 34-66% of shift.

We welcome applications for our store teams and review them to match qualifications with available positions. Accommodation requests for disabilities are available upon contact with your local Store Manager.

Location: 0454 Chelsea Square Shopping Center

Chico's FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace.