Support Associate - Chico's

Chico's FAS, Inc. - Retail; Hershey (PA); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a chic team dedicated to providing an inspiring shopping experience for women. As a Support Associate, you will play a vital role in ensuring operational excellence and delivering exceptional customer service. Your responsibilities will include processing merchandise, supporting visual merchandising, and fostering a collaborative team environment. This position offers opportunities for personal growth and development while working in a dynamic retail setting. If you are passionate about fashion and customer engagement, this role is perfect for you!

Qualifications

• Excellent communication and customer service skills are essential.
• Strong organizational skills and ability to multi-task in a fast-paced environment.

Responsibilities

• Process merchandise and ensure items are properly stored and ticketed.
• Model and promote the Most Amazing Personal Service principles.

Skills

Customer Service Skills

Organizational Skills

Communication Skills

Teamwork

Multi-tasking

Education

High School Diploma or Equivalent

Tools

Company Technology

Job description

Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This includes performing various sales functions such as merchandise handling, stock processing, and stockroom organization. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor. Reorganize merchandise as needed to maximize stock space.
• Ensure new products are properly merchandised and represented in a timely manner.
• Enter all receiving documents into the computer system, reconcile merchandise invoices, and complete store-to-store transfers and locate requests accurately and promptly.
• Receive and process visual packet materials, props, and signage. Properly store stockroom hardware, hangers, sign holders, etc.
• Participate in pricing changes and markdowns.
• Alert store management to cash supply needs.
• Assist with visual directives, including floorsets, window changes, visual presentations, signage placement, etc., as directed.
• Assist with boutique cleanliness and organization.

Customer Experience

• Model, support, and promote the Most Amazing Personal Service (MAPS) principles, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem solving.
• Seek personal development opportunities and solicit feedback.

Other duties as assigned. This position may vary across different brands.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Ability to learn or adapt to company technology.
• Ability to work mostly standing.
• Ability to work quickly within strict timelines.
• Teamwork demonstrated ability.
• Exposure to visual merchandising techniques is a plus.
• Effective communication with customers, associates, and management; use of headset required.
• Regular attendance and flexible work schedule, including nights, weekends, and holidays, are essential.

PHYSICAL REQUIREMENTS:

• Constant walking/standing for 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. for 1-33% of the shift.
• Frequent climbing for 34-66% of the shift.

We are always accepting applications for talented individuals. Applications may be submitted at any time; however, not all positions may be open currently. Accommodation requests for disabilities are available. Please contact your local Store Manager for assistance with accommodations.

Location: 0625 - The Outlets at Hershey

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender, sexual orientation, gender identity, military service, veteran status, or other protected categories.