Support Associate - Chico's

Chico's; Johnson City (TN); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Support Associate to join their vibrant team. This role focuses on creating an exceptional customer experience while ensuring operational excellence in merchandise handling and stock organization. You'll engage in various sales functions, from processing merchandise to maintaining boutique cleanliness, all while embodying the principles of outstanding personal service. If you're passionate about fashion and thrive in a fast-paced environment, this opportunity allows you to grow and develop your skills in a supportive atmosphere.

Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Excellent communication and customer service skills are essential.

Responsibilities

• Support a customer-focused sales culture through merchandise handling and stock processing.
• Ensure proper merchandising and organization of products for optimal sales.

Skills

Communication Skills

Customer Service Skills

Organizational Skills

Multitasking

Visual Merchandising

Education

High School Diploma or Equivalent

Job description

Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This includes performing various sales functions such as merchandise handling, stock processing, and stockroom organization. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Processes merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor; reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Enters all receiving documents into the computer system, reconciles merchandise invoices, and completes store-to-store transfers and locate requests accurately and promptly.
• Receives and processes visual packet materials, props, signage, and properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc., as directed.
• Maintains boutique cleanliness and organization.

Customer Experience

• Models and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem-solving.
• Seeks personal development opportunities and actively solicits feedback.

Other duties as assigned. This position may vary across different brands.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to learn or adapt to company technology.
• Must be able to work most of the shift standing.
• Ability to work quickly within strict timelines and demonstrate teamwork.
• Exposure to visual merchandising techniques is desired.
• Effective communication with customers, associates, and management; use of headset required.
• Regular attendance and flexible work schedule, including nights, weekends, and holidays, are essential.

PHYSICAL REQUIREMENTS:

• Constant walking/standing for 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. for 1-33% of the shift.
• Frequent climbing for 34-66% of the shift.

We are continuously accepting applications due to our growth. You may apply at any time; however, the position applied for may not be currently open. Accommodation is available for applicants with disabilities; please contact your local Store Manager for assistance during the application process.

0424 Franklin Terrace

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other protected category under law.