Support Associate - Chico's

Chico's; Blowing Rock (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Support Associate to join their vibrant team. This role focuses on creating a customer-centric sales culture, ensuring merchandise is efficiently processed and organized. The ideal candidate will possess excellent communication and customer service skills, thrive in a fast-paced environment, and contribute to a collaborative team atmosphere. With opportunities for personal growth and development, this position offers a chance to be part of a dynamic retail experience that inspires individuality and style. If you are passionate about helping others and enjoy a bustling work environment, this could be the perfect fit for you.

Qualifications

• Previous stock or cashier experience preferred.
• Ability to learn or adapt to company-provided technology.

Responsibilities

• Process merchandise and ensure items are properly stored and located.
• Model and promote the Most Amazing Personal Service (MAPS) principles.

Skills

Communication Skills

Customer Service

Organizational Skills

Teamwork

Multi-tasking

Education

High School Diploma or Equivalent

Tools

Company-provided Technology

Job description

Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor; reorganize merchandise as needed to maximize stock space.
• Ensure new products are properly merchandised and represented in a timely manner.
• Enter all receiving documents into the computer system accurately, reconcile merchandise invoices, and complete store-to-store transfers and locate requests promptly.
• Receive and process visual packet materials, props, signage, and properly store stockroom hardware, hangers, sign holders, etc.
• Participate in pricing changes and markdowns.
• Alert store management to cash supply needs.
• Assist with visual directives, including floorsets, window changes, visual presentations, signage placement, etc., as directed.
• Maintain boutique cleanliness and organization.

Customer Experience

• Model, support, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem-solving.
• Seek personal developmental opportunities and readily solicit feedback.

Other duties as assigned. This position may vary across different brands.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication and customer service skills.
• Strong organizational skills with the ability to multi-task in a fast-paced environment.
• Ability to learn or adapt to company-provided technology.
• Must be able to work mostly standing.
• Ability to work quickly within strict timelines.
• Demonstrated teamwork skills.
• Exposure to visual merchandising techniques is desired.
• Effective communication with customers, associates, and management; use of headset preferred.
• Regular attendance is essential; flexible schedule including nights, weekends, and holidays required.

PHYSICAL REQUIREMENTS:

• Constant walking/standing for 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. (1-33%).
• Frequent climbing (34-66%).

We are continuously accepting applications due to our growth. Applications are reviewed to match qualifications with available positions. Accommodation is available for applicants with disabilities; please contact your local Store Manager for assistance.

Location: 1116 Tanger Outlet Shoppes on the Parkway

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender, sexual orientation, gender identity, military service, veteran status, or any other protected category under law.