Support Associate - White House Black Market

Chico's; Round Rock (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Join a fashion-forward team dedicated to creating a beautiful shopping experience for women. As a Support Associate, you'll play a vital role in maintaining operational excellence, ensuring the store is well-stocked and organized while delivering exceptional customer service. This role offers opportunities for personal growth and teamwork in a vibrant retail environment. If you thrive in a fast-paced setting and have a passion for fashion, this position is perfect for you!

Qualifications

• High school diploma or equivalent required.
• Previous stock or cashier experience preferred.
• Excellent communication and customer service skills.

Responsibilities

• Process merchandise and ensure proper storage and organization.
• Model and promote excellent customer service principles.
• Assist with visual merchandising and store cleanliness.

Skills

Customer Service Skills

Organizational Skills

Communication Skills

Teamwork Skills

Adaptability to Technology

Education

High School Diploma or Equivalent

Job description

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This includes performing various sales functions such as merchandise handling, stock processing, and stockroom organization. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor; reorganize merchandise as needed to maximize stock space.
• Ensure new products are properly merchandised and represented in a timely manner.
• Enter all receiving documents into the computer system, reconcile merchandise invoices, and complete store-to-store transfers and locate requests accurately and timely.
• Process visual packet materials, props, signage, and store hardware properly and promptly.
• Participate in pricing changes and markdowns.
• Alert store management to cash supply needs.
• Assist with visual directives, including floorsets, window changes, visual presentations, and signage placement as directed.
• Assist with boutique cleanliness and organization.

Customer Experience

• Model, support, and promote the Most Amazing Personal Service (MAPS) principles, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem solving.
• Seek personal development opportunities and solicit feedback.

Other duties as assigned. This position may vary across different brands.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to learn or adapt to company technology.
• Ability to work mostly standing.
• Ability to work quickly within strict timelines.
• Teamwork skills.
• Exposure to visual merchandising techniques is a plus.
• Effective communication with customers, associates, and management; headset usage required.
• Regular attendance and flexible work schedule, including nights, weekends, and holidays, are essential.

PHYSICAL REQUIREMENTS:

• Constant walking/standing during 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. (1-33%).
• Frequent climbing (34-66%).

We are always accepting applications for talented individuals. Applications are reviewed to match qualifications with open positions. Accommodation requests for disabilities are available; contact your local Store Manager for assistance.

Location: 3270 Round Rock Premium Outlet

Chico's FAS, Inc. is an equal opportunity employer and does not discriminate based on race, color, religion, marital status, age, national origin, disability, medical conditions, pregnancy, gender, sexual orientation, gender identity, military service, veteran status, or any other protected category.