Support and Service Coordinator - Children’s Long Term Support Program (CLTS)

Graceworks Lutheran Services; Milwaukee, Northern (WI, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Wisconsin Community Services is seeking a Support and Service Coordinator (SSC) for the Children’s Long Term Support (CLTS) program in Milwaukee. You will build relationships with youth and families, coordinate individualized services, and advocate for access to needed supports within the CLTS system.

The role focuses on family-centered, trauma-informed, and culturally responsive care, helping families navigate complex resources and achieve independence and inclusion in their homes and

Qualifications

• Knowledge of or experience with children, youth, or young adults with disabilities.
• Compassionate, patient, and nonjudgmental approach to working with diverse families and trauma.
• Ability to remain calm, professional, and solution-focused during challenging situations.
• Strong communication, interpersonal, and relationship-building skills.
• Advocating effectively while respecting youth and family self-determination and culture.
• Strong organizational and time-management skills.
• Ability to work independently and with a multidisciplinary team.
• Follow written and verbal instructions, policies, and program requirements.
• Basic computer skills and proficiency with Microsoft Word and Excel.
• Sensitivity and respect for diverse cultural, ethnic, socioeconomic, and disability-related experiences.

Responsibilities

• Develop trusting, professional relationships with children, youth, families, and their support networks.
• Provide family-centered, trauma-informed, strength-based, and culturally responsive support.
• Maintain regular contact with families and youth through phone, virtual, community, and face-to-face interactions.
• Meet with youth and families in their homes and communities to understand needs, strengths and goals.
• Coordinate services and supports addressing developmental, emotional, physical, and functional needs.
• Develop and implement individualized, family-centered service plans based on youth needs.
• Connect families with formal and informal supports, providers, schools, and other agencies.
• Promote meaningful inclusion in the community and home environment.
• Coordinate benefits and services to ensure appropriate supports regardless of funding source.
• Authorize eligible supports and services through the CLTS Program.
• Provide transition support when youth enroll or transition out of CLTS.

Skills

Compassionate

Organized

Resourceful

Culturally aware

Advocacy

Communication

Tech-savvy

Microsoft Word

Excel

Tools

Microsoft Word

Excel

Job description

Wisconsin Community Servicesis an Equal Opportunity Employer (M/F/Disability/Vet).

Support and Service Coordinator - Children’s Long Term Support Program (CLTS)

Job Code: 2026-SPECIALI-054

Location: Milwaukee

Department: Children’s Long Term Support

FT/PT Status: Full Time

Job Responsibilities:

Make a Meaningful Difference in the Lives of Children and Families

Are you passionate about supporting children and youth with disabilities and helping families navigate complex systems and resources? The Support and Service Coordinator (SSC) role offers an opportunity to build meaningful relationships with youth and families while helping them access the services, supports, and resources they need to thrive in their homes and communities.

As an SSC, you will serve as a trusted partner and advocate for children, youth, and their families enrolled in Wisconsin’s Children’s Long-Term Support (CLTS) Waiver Program. You’ll help families identify their strengths, goals, and needs, connect them with resources, and coordinate individualized services that promote independence, inclusion, safety, and quality of life.

This is a relationship-driven role for someone who is compassionate, organized, resourceful, culturally responsive, and comfortable advocating for others.

What You’ll Do

Build Relationships & Support Families

• Develop trusting, professional relationships with children, youth, families, and their support networks.
• Provide family-centered, trauma-informed, strength-based, and culturally responsivesupport.
• Maintain regular contact with families and youth through phone, virtual, community, and face-to-face interactions.
• Meet with youth and families in their homes and communities to better understand their needs, strengths, and goals.
• Support families in making informed decisions and exercising self-determination.
• Coordinate services and supports that address the developmental, emotional, physical, and functional needs of children and youth.
• Develop and implement individualized, family-centered service plans based on each youth’s unique needs and desired outcomes.
• Connect families with formal and informal supports, community resources, providers, schools, and other agencies.
• Promote meaningful inclusion and participation in the community and the youth’s home environment.
• Coordinate benefits and services to help ensure families receive appropriate, high-quality supports regardless of funding source.
• Authorize eligible supports and services available through the CLTS Program.
• Provide transition support when youth enroll in or transition out of the CLTS Program.

Advocate & Problem-Solve

• Advocate alongside youth and families to help them access services, resources, and opportunities.
• Empower families with information and tools so they can independently navigate systems and access supports.
• Identify children and youth who may be vulnerable or at higher risk and provide enhanced care coordination when needed.
• Collaborate with schools, providers, county programs, community organizations, and other agencies to address complex needs.
• Respond professionally and effectively to crises and critical incidents.

Promote Health, Safety & Well-Being

• Assess and periodically reassess the child or youth’s health, safety, and functional needs.
• Help identify and address barriers that may affect a youth’s ability to remain safe, healthy, and included in their community.
• Fulfill mandated reporter responsibilities, including reporting concerns regarding a child or youth’s mental health, safety, or well-being as required by Wisconsin law and program requirements.

Stay Organized & Accountable

• Maintain accurate, timely, and comprehensive documentation in accordance with CLTS and agency requirements.
• Complete required paperwork in astrength-based and youth- and family-centered manner.
• Maintain program functional and financial eligibility requirements.
• Complete required CLTS, functional screening, mandated reporter, and other applicable training.
• Follow CLTS policies, procedures, and professional standards.

Job Qualifications:

What We’re Looking For

We’re looking for someone who brings bothcompassion and strong organizational skillsto their work. Successful SSCs are comfortable building relationships with diverse families, navigating complex systems, solving problems, and advocating for children and youth.

You’ll bring:

• Knowledge of or experience working with children, youth, or young adults with disabilities and/or complex support needs.
• A compassionate, patient, and nonjudgmental approach to working with individuals and families who may have experienced trauma or challenging life circumstances.
• The ability to remain calm, professional, and solution-focused during challenging or escalating situations.
• Strong communication, interpersonal, and relationship-building skills.
• The ability to advocate effectively while respecting youth and family choice, culture, values, and self-determination.
• Strong organizational and time-management skills, including the ability to prioritize and manage multiple responsibilities.
• The ability to work independently while also collaborating effectively with a multidisciplinary team.
• The ability to understand and follow written and verbal instructions, policies, and program requirements.
• Basic computer skills and proficiency with Microsoft Word and Excel.
• Sensitivity and respect for diverse cultural, ethnic, socioeconomic, and disability-related experiences and needs.

Collaboration & Work Environment

The SSC reports directly to the CLTS Supervisorand works collaboratively with a broad network of partners. This includes youth and families, formal and informal supports, service providers, funders, county staff, schools and Milwaukee Public Schools (MPS), disability-serving organizations, community agencies, and other professionals involved in supporting the youth.

The role includes participation in team meetings, staffing, consultations, required training, and ongoing professional development. SSCs may also provide coverage and support for colleagues and their families when needed.

Why This Role Matters

Every child and family has unique strengths, goals, and dreams. As a Support and Service Coordinator, you’ll help turn those goals into meaningful opportunities by connecting families with the right resources, advocating for their choices, and helping youth participate fully in their homes and communities.

If you’re looking for a career where your work directly impacts children, strengthens families, and creates greater opportunities for inclusion and independence, we’d love to hear from you.

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Wisconsin Community Services is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.