Case Manager/Support Coordinator Children's Long Term Support Waiver

Life Navigators; Wisconsin; On-site; USD 42,000 - 64,000; Full time

Job summary

Life Navigators in Milwaukee is seeking a Children's Long Term Support and Service Coordinator to manage a caseload of 40-45 children, zero to 18, under the CLTS Waiver. You will assess needs, develop and monitor Individual Service Plans, and coordinate services with families and providers to promote safety and independence.

The role requires a social work or related degree, strong writing and speaking skills, and knowledge of public benefit programs.

Qualifications

• Bachelor’s degree in Social Work, Public Health, or related field required.
• Master’s degree preferred.
• One or more years of direct experience serving children, youth, and individuals with disabilities.
• Knowledge of Milwaukee County service system and Wisconsin waiver programs.
• Excellent written and oral communication skills with detailed documentation.
• Valid Wisconsin driver’s license and vehicle insurance.

Responsibilities

• Assess, evaluate, and monitor CLTS services for children and families.
• Ensure ISP outcomes and required contacts meet performance measures.
• Establish and monitor Individual Service Plans and service authorization.
• Maintain certification as a Wisconsin CLTS Screener; participate in training.
• Coordinate with families and providers to promote safety and community integration.
• Provide crisis intervention and coordinate with health and medical providers.
• Assist with program transitions and public benefit navigation.
• Prepare written reports and case notes in SUMAC for reporting.
• Represent CLTS and families in community committees and coalitions.
• Administer policies and perform related duties as required.

Skills

Excellent written and oral comms

Community-based services knowledge

Driver's license / transportation

SUMAC Program Management usage

Education

Bachelor’s degree in Social Work/Public Health/related field

Master’s degree preferred

Tools

SUMAC

Microsoft Office Suite

Job description

Job Description

Life Navigators is looking to hire a Children's Long Term Support and Service Coordinator to join our dedicated team. Life Navigators mission is to improve the quality of life for individuals with developmental and related disabilities, their families and the greater Milwaukee community through information, education and life planning programs.

The CLTS Support and Service Coordinator(SSC) will be responsible for a caseload of 40-45 children, zero to 18 years of age, in Milwaukee County found eligible for the CLTS Waiver Program. The Support and Service Coordinators provide information, advocacy, assessment, recertification, establish and monitor Individual Service Plans, authorize and monitor services and assist in facilitating coordination of services to children, youth, and families found eligible for CLTS Services.

Bachelor’s Degree in social work or related field required. One or more years of direct experience in serving children, youth and individuals with disabilities. Knowledge of community based services including public benefit programming. Excellent written and oral communication skills with the ability to communicate key information clearly and in a timely manner and detailed documentation and reporting.

PRIMARY RESPONSIBILITIES:

1. Provide comprehensive assessment, evaluation and monitoring of services for children with disabilities and their families served under CLTS Waiver Program Care Management/Support and Service Coordination. Deliver services utilizing person-centered approach to ensure CLTS waiver participants access and inclusion for home and community based services.
2. Compliance with performance measurements, including individual service plan (ISP) outcomes, recertification's, required contacts, and incident reporting.
3. Establish and monitor Individual Service Plans for children and families served under the program and program functional and financial eligibility. Reviewing and updating of service plan and service authorization, assist in facilitating programmatic and developmental transitions, and cross system coordination.
4. Maintain certification as a Children’s Long-Term Care Functional Screener with the State of Wisconsin. Participate in on-going training and education and program requirements.
5. Provide intervention and coordination with family members and service providers as necessary to promote safety, independence and foster community integration for each child and family served.
6. Perform routine monitoring services to ensure the safety of those served including crisis services and critical incident intervention. Provide crisis intervention as needed and coordination with other health, behavioral and medical providers. Timely reporting of crisis intervention.
7. Providing information and support to address program transitions. Coordination and information and education on transitions, guardianship, accessing LTC services, system coordination including public benefits.
8. Monitor caseload and prepare written reports, correspondence and program documentation for agency purposes and for funding sources. Complete timely case noting and documentation in SUMAC for program reporting and contract compliance.
9. Represent the interests of CLTS programming and children with disabilities and their families in various community wide committee and coalitions.
10. Administer policies and procedures effectively and perform related duties as required or delegated by supervisor.

QUALIFICATIONS:

1. Bachelor’s degree in Social Work, Public Health, or related field required. Master’s degree preferred.
2. One or more years of direct experience in serving children, youth, and individuals with disabilities. Strong knowledge of community based services, including public benefit programming.
3. Excellent written and oral communication skills with the ability to communicate key information clearly and in a timely manner and detailed documentation and reporting.
4. Knowledge of the Milwaukee County service system and State of Wisconsin Children’s Waiver Programs.
5. Excellent computer skills, including knowledge of Microsoft Office Suite and SUMAC Program Management data systems service coordination data systems.
6. A valid Wisconsin Driver’s license, vehicle and insurance.

Company Description

We have been named a "2026 Best Places to Work" by the Milwaukee Business Journal! We are honored to rank among the best in the area for the eighth year in a row.

Life Navigators is a small but mighty agency that works with kids and individuals with disabilities to ensure they are living safe, happy, and healthy lives in our amazing community. At Life Navigators, we believe our employees should lead balanced lives, and we offer employees th