CLTS Support & Services Coordinator

COUNTY OF BROWN; Green Bay (WI); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

COUNTY OF BROWN is seeking a dedicated Case Manager to support the CLTS Waiver Program for children with disabilities. You will develop individualized service plans, connect families to community resources, and advocate for family self-determination.

This role emphasizes collaboration with health and social services and requires monthly collateral contacts and documentation. The position may offer a hybrid schedule after an initial period, with a 37.5 hour work week and core hours 8:00am–4:30pm.

Qualifications

• Knowledge of case management principles and methods.
• Knowledge of family dynamics and human development.
• Knowledge of social work assessment principles and techniques.
• Knowledge of client rights, grievance and dispute resolution processes.
• Strong written and verbal communication skills.
• Ability to work independently and manage time.

Responsibilities

• Provide case management through CLTS Support and Service Coordination for children with disabilities.
• Create individualized service plans using available programs and resources.
• Connect families to community supports and promote family involvement.
• Maintain monthly collateral contacts and quarterly direct contact with families.
• Assist with eligibility, education, advocacy, and transitions to adulthood.
• Document accurately and maintain required documentation and files.
• Coordinate with healthcare providers, insurers, and social services to deliver services.

Skills

Case management

Family dynamics

Social work assessment

Client rights knowledge

Communication skills

Independence

Medicaid knowledge

Job description

JOB REQUIREMENTS

Provides case management through CLTS Support and Service Coordination to children who are diagnosed with physical, emotional, or cognitive disabilities. The goal of the CLTS Waiver Program is to support children with substantial needs, as well as their parents/guardians, by delivering services to promote the goal of every child living their best possible life now and into the future. *This position may be eligible for a hybrid schedule to telework up to 3 days a week after successful completion of an initial employment period.

Essential Duties

• Support and Service Coordination assists a child or youth and his or her family to achieve an inclusive, independent, and self-empowered life.
• Support and Service Coordinators use their knowledge of available programs, resources, and services to create an individualized service plan that best supports the child and family in pursuit of their desired outcomes.
• This includes connecting families to supports throughout the community and promotes family members’ self‑determination and involvement in all facets of community life.
• At a minimum, monthly collateral contacts and direct contact with family every three months must occur.
• Assisting to establish and maintain all aspects of program functional and financial eligibility.
• Provides participant and family education, support, and advocacy regarding their disability.
• Assessing and periodically reassessing the child’s or youth’s health, safety, and functional capacity.
• Reports incidents that create a significant risk or services harm to the physical, mental health, safety, or well‑being of a child to the WI Department of Health Services.
• Assures the application of client rights, grievance and dispute resolution processes and procedures.
• Completes authorizations for purchase of service and obtains supervisory approval in line with service plans.
• Monitors contracted services to assure high quality and the appropriate extent of services provided.
• Interfaces with healthcare providers/insurers/Medical Assistance/Social Security to coordinate services.
• Assists families with transition to adulthood process and connecting them to resources related to needs.
• Identifies the need for and assists in the planning and development of new service resources as necessary.
• Complies with applicable county, state and federal guidelines related to the provision of service.
• Completes and maintains accurate and timely documentation according to applicable requirements, codes, contracts and policies.
• Facilitates collaboration and maintains positive working relationships with and between participants, informal support systems, co‑workers, health professionals, courts, legal representatives, contracted providers and the public at large.
• Attends and contributes to staff meetings and overall unit performance.
• Functions as part of treatment teams/multi‑disciplinary teams to ensure continuity of care.

Non‑essential Duties

• Performs related functions as assigned.

Materials and Equipment Used

• General office equipment

Computer Physical Demands

Lifting 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds. Intermittent standing, walking, and sitting; occasional driving. Field work requiring face to face and collateral contacts located in home and community‑based settings. Using hand(s)/feet for repetitive single grasping, fine manipulation, pushing and pulling, and operating controls. Occasional bending, twisting, squatting, climbing, reaching, and grappling. Distinguishing sounds at various frequencies and volumes. Distinguishing people or objects at varied distances under a variety of light conditions.

This position description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this job. The incumbents may be requested to perform job‑related responsibilities and tasks other than those stated in this description.

Brown County is an E‑Verify employer.

Other Experience and Qualifications

• Knowledge of case management principles and methods, family dynamics, human development, and behavior.
• Knowledge of dynamics involved in community‑based care for persons with long‑term care needs.
• Knowledge of social work assessment principles and techniques.
• Knowledge of client rights, grievance and dispute resolution processes and procedures.
• Knowledge of state and federal laws, codes, procedures, and policies pertaining to Medicaid and Wisconsin Long‑Term Care program delivery.
• Knowledge of community resources.
• Knowledge of needs and dynamics of those with all types of disabilities.
• Ability to establish priorities for service coordination and to consider alternative treatment plans.
• Ability to work independently.
• Ability to use receive and provide feedback.
• Ability to be decisive and to make sound decisions under the pressure of urgent situations.
• Ability to plan and organize work to meet deadlines and to make effective use of time.
• Ability to establish and maintain positive relationships with consumers and their family members, staff, contracted providers, and the public.
• Ability to communicate effectively both orally and in writing.
• Ability to work the required hours of the position, which is 37.5 hours weekly, with core hours being 8:00am‑4:30pm.