Support Analyst II

Origami Risk LLC; Chicago (IL); Hybrid; USD 66,000 - 80,000; Full time

Job summary

An established industry player is seeking a Support Analyst to enhance client support and technical operations. This entry-level role offers a unique opportunity to engage with clients while gaining valuable experience in systems support and implementation. You will work in a hybrid environment, collaborating with various internal teams to ensure client satisfaction and operational efficiency. The position promises a competitive salary and comprehensive benefits, making it an attractive choice for those looking to kickstart their career in a dynamic and supportive setting.

Benefits

Medical benefits

Dental benefits

Vision benefits

Wellness reimbursement

Life insurance

401(k) with company match

Flexible time off policy

Qualifications

• Bachelor's degree in a technical discipline required.
• 2+ years of experience in systems support or business analytics.
• Knowledge of SQL is essential.

Responsibilities

• Provides client-facing support and manages case queues.
• Coordinates with internal teams to resolve client incidents.
• Acts as a mentor to less experienced colleagues.

Skills

SQL

JavaScript

XML

Attention to detail

Technical aptitude

Education

Bachelor's degree in Computer Science

Management Information Systems

Business Analytics

Job description

Overview

The Support Analyst role is an entry-level position responsible for contributing to successful ongoing client support. The Support Analyst is exposed to both client relationship management and technical responsibilities. This is a hybrid role based out of either our Chicago or Atlanta offices.

Starting base pay for this role is between $66,000 and $80,000. The actual base pay is dependent upon many factors, such as transferable skills, work experience, business needs, training, location, and market demands. The base pay range is subject to change and may be modified in the future. This role will be eligible for a bonus as well as competitive medical, dental, and vision benefits, wellness reimbursement, life insurance, and a 401(k) with company match. We offer vacation and sick leave benefits (under a flexible time off policy in most states).

Responsibilities

• Provides client-facing support with coaching and guidance from senior colleagues.

• Manages the Case Management case queue for the portfolio of clients assigned to portfolio.

• Manages and resolves client cases, including triaging, diagnosing and resolving incidents and fulfilling service requests

• Performs unit testing of assigned deliverables.

• Coordinates with internal teams (Product, Development, CloudOps, etc.) to resolve incidents and meet client needs.

• Engages more senior Origami subject matter experts (i.e., product, industry, or technical) as required to resolve cases, provide consultative assistance, and train users.

• Collaborates with the team to ensure client requests fall within the service tier purchased.

• Leverages Origami standard configuration where possible and follows established best practices and industry standards when designing, configuring, and consulting on solutions.

• Records hours worked in accordance with Origami's time entry policy.

• Identifies potential scope creep / out-of-scope work and escalates to Client Executive

• Assists with preparation of training materials for user training.

• Identifies potential expanded sales opportunities and notifies / coordinates with Client Executive and Account management team on pursuing.

• Acts as a mentor to less experienced Origami colleagues.

• Assists with the training and onboarding of new Origami colleagues.

Qualifications

• Bachelors degree in Computer Science, Management Information Systems, Informatics, Business Analytics or similar technical discipline
• 2+ years of systems implementation, systems support, or business analytics work experience
• Knowledge of SQL required; exposure to JavaScript and XML a plus
• Strong attention to detail and drive excel in your role
• Aptitude for technology, databases, and computer systems

Who We Are

Origami Risk provides integrated SaaS solutions to organizations across the risk and insurance ecosystem — from insured corporate and public entities to brokers and risk consultants, insurers, third party claims administrators (TPAs), and risk pools. We deliver our risk management and insurance core system solutions from a cloud-based platform that is highly configurable, completely scalable, and accessible via web browser and mobile app.

Dais Technology, a subsidiary of Origami Risk, provides a no-code platform that revolutionizes insurance product creation for MGAs, insurers, and reinsurers. Dais’ event-based architecture enables AI-driven bundling, automation, and real-time deployment.

Solutions from Origami Risk and Dais Technology are backed by a best-in-class service team of experienced risk and insurance professionals who possess a balance of industry knowledge and technological expertise. A singular focus on helping clients achieve their business objectives underlies our approach to developing, implementing, and supporting our risk management, safety, compliance, and insurance core system technology solutions.

Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.

Caution: Be alert to recruiting scams. We have received reports of individuals impersonating Origami Risk recruiters to deceive candidates into disclosing personal information. These impostors use fake Origami Risk domain names and email addresses. Please double-check that any email address from an Origami Risk recruiter ends withorigamirisk.comortalent.icims.com. And to confirm the legitimacy of any recruiting communication, feel free to email [e-mail].