Support Analyst I - Partner Integration

Freddie Mac; United States; Remote; USD 38,000 - 68,000; Full time

Job summary

A leading technology company is seeking a Support Analyst I- Partner Integration to manage client requests and ensure effective solutions. This fully remote position allows you to work from anywhere in the U.S., offering a competitive salary and benefits. Ideal candidates will possess strong analytical skills and a background in customer service, along with a willingness to learn and adapt within a collaborative team environment.

Benefits

Medical benefits

401(k) matching

Career development opportunities

Qualifications

• Excellent customer service and interpersonal skills.
• Strong analytical and problem-solving skills.
• Openness to learn new technologies and tools.

Responsibilities

• Monitor and prioritize requests from internal partners.
• Audit data and provide recommendations to clients.
• Research and test functionality for troubleshooting.

Skills

Customer service

Organizational skills

Analytical skills

Problem-solving

Education

College degree

2 years related experience

Tools

MS Office

Excel

SQL

Job description

Job Type

Full-time

Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours.? The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.

Reports to: Manager Support

Schedule: 9:00 AM - 6:00 PM MST

Position Overview:

The Support Analyst I- Partner Integration will research, test, and provide recommendations on corrections and modifications to custom solutions. The Support Analyst I- Partner Integration will audit data from various sources and provide both internal and external clients recommendations on next steps.

Primary Responsibilities

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monitor and prioritize the request and phone calls in a timely manner from internal partners pertaining to the creation or modification of a custom solution
• Track and maintain interactions through the entire lifecycle
• Learn and become an expert on custom solution offerings (Partner Integration)
• Analyzes and validates detailed functional/technical specifications
• Assist end users on the modification of items that may include Partner Integration requests by working directly with internal/external clients to ensure complete resolution
• Consistent "follow up" and communication with internal and external partners
• Establishes intra- and interdepartmental relationships to prioritize needs, communicate project status and timing expectations
• Research and test functionality as required for troubleshooting
• Work through high-level analytical problems for best resolution
• Possess a positive demeanor to work with individuals with minimal technological aptitude. Able to translate technical knowledge into actionable direction
• Performs system maintenance on various applications
• Assesses the need for customization or enhancements to be reported to development maintenance and other Technical Service departments
• Maintains knowledge and understanding of all system functions/release features
• Responsible for managing client requests and inquiries through applicable phone queue.

Education and Experience

• College degree or minimum of 2 years related experience.
• Excellent customer service and interpersonal skills.
• Strong organizational skills and the ability to manage multiple tasks and interactions to completion.
• Strong analytical and problem-solving skills to work through troubleshooting and resolve issues.
• Ability to ask questions and partner with internal and external contacts to find solutions.
• Openness to learn new technologies and tools as needed.
• Project management experience is a plus.
• Ability to collaborate with internal and external clients and work effectively in a team environment.
• Computer skills, including familiarity with web-based applications and MS Office programs required; solid understanding of Excel is a plus
• Work overtime as needed, especially during high volume periods
• Prior experience dealing with reconciling journal entries, balance sheets and labor allocation
• Prior experience with Payroll concepts is a strong plus.
• Ability to demonstrate prior ability or an ability and willingness to learn SQL.
• Basic knowledge of FTP/SFTP
• Experience working with company-to-company file transfers preferred

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [e-mail] . This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

This role can be performed from any office in the US. The pay range for this position is $38,500- $67,900 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.

About the company

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