Support Analyst I

MRI Software; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Join a leading software provider in real estate management as a Client Support Analyst. You will engage with diverse clients to provide exceptional service, troubleshoot issues, and contribute to a collaborative work environment. Enjoy benefits like health insurance, paid time off, and unique perks that enhance work-life balance.

Benefits

Health, Dental, and Vision Insurance

20 Days Paid Time Off

401K with matching

Tuition Reimbursement

Unique perks such as wedding limo

Flexi Any-Day option

11 Paid Holidays

Pet Insurance

Community engagement opportunities

Qualifications

• Passionate about helping others.
• Ability to learn new concepts quickly.
• Strong organization and time management skills.

Responsibilities

• Be the primary point of contact for a variety of customers.
• Engage with financial and property management institutions.
• Troubleshoot and deliver solutions with empathy.

Skills

Customer-focused

Strong organization

Time management

Creative troubleshooting

Compassionate communication

Quick learning

Job description

Advantages of joining employer:

Join employer and be a part of a company culture that values hard work, integrity, inclusion, and fun. As a Client Support Analyst, you will have the opportunity to engage with our worldwide client base, analyze complex issues, and provide an incredible customer experience every day. Collaborative problem-solving, creative solutions, and client-centricity are what make us the best fit for your next career move.

Job Responsibilities:

- Be the primary point of contact for a broad variety of customers, assisting them with a wide range of questions and issues.
- Engage with financial and property management institutions and provide consistent, professional experiences.
- Listen to and empathize with clients to meet their needs and deliver solutions.
- Troubleshoot creatively and pick up new concepts quickly.
- Communicate compassionately and confidently.

Skills & Other Requirements:

- Customer-focused with a passion for helping others.
- Strong organization and time management skills.
- Creative and curious troubleshooter.
- Compassionate and confident communicator.
- Ability to learn new concepts quickly.

Total Rewards:

- Health, Dental, and Vision Insurance Plan Options.
- 20 Days - Paid Time Off.
- 401K, includes matching & Roth.
- Flexi Any-Day (knock 2.5 hours off of your day 6 (six) times a year).
- 11 Paid Holidays.
- Tuition Reimbursement.
- Pet Insurance.
- Unique perks such as a wedding limo, giveaways, holiday-themed celebrations, service awards, and much more.
- Variety of community engagement opportunities & charitable donation matches.

Additional Information:

employer is proud to be an Equal Employment Opportunity employer.

About the company

MRI Software, LLC is a provider of real estate and investment management software to real estate owners, investors, and operators.

Notice

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