Customer Integration Associate (Contractor)

Macmillan Learning; United States; Remote; USD 48,000 - 70,000; Part time

Job summary

A leading education provider is seeking a Customer Integration Associate (Contractor) to support high school administrators and higher education professors in integrating course data. The role emphasizes outstanding attention to detail and exceptional customer service, requiring a keen ability to manage multiple workflows while providing timely support. This remote position allows flexibility and offers an engaging opportunity to enhance digital education solutions in alignment with school needs.

Qualifications

• Meticulous with a keen eye for detail.
• Superior organization and time management skills are essential.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Collaborate with school administrators to set up courses professionally.
• Facilitate virtual meetings with professors to integrate Achieve courses.
• Guide customers through detailed steps following specific processes.

Skills

Attention to detail

Organization

Time management

Customer service

Computer skills

Google Sheets

Education

High school diploma or equivalent

Job description

Customer Integration Associate (Contractor)

Join to apply for the Customer Integration Associate (Contractor) role at Macmillan Learning

Customer Integration Associate (Contractor)

Join to apply for the Customer Integration Associate (Contractor) role at Macmillan Learning

This position will be employed through Noor Staffing Group working remotely throughout the U.S.

As a member of the LMS Integration team, the contractor will work with either high school administrators to integrate their course data with publisher courseware or meet virtually with Higher Education Professors to review integrating their Achieve course(s) with their school's learning management system while providing guidance and support that exceeds expectations.

Major Responsibilities

• Collaborate with school administrators in setting up courses in a timely and professional manner.
• Facilitate virtual meetings with professors to review integrating their Achieve course with their school's learning management system
• This role requires outstanding attention to detail and comfort in asking clarifying questions of full-time team members to minimize data processing errors, in addition to quickly navigating among internal systems simultaneously with accuracy (e.g. Salesforce, Slack, Google Sheets, etc.).
  
  

Required Qualifications

• Meticulous and keen eye to details.
• Superior organization and time management skills.
• Ability to balance multiple workflows simultaneously in a fast-paced environment.
• Substantial computer skills and the ability to learn new systems quickly.
• Extraordinary customer service skills.
• Solid understanding of Google Sheets.
• Ability to follow process documentation and guide a customer through detailed steps.
  
  

Preferred Skills / Knowledge

• Experience as a high school teacher is desirable.
• Previous experience with incorporating digital education materials into a high school classroom preferred.
• Solving puzzles and finding patterns is something you enjoy.
• Experience working with the Salesforce Lightning environment is a plus.
• Experience with Clever and/or ClassLink rostering systems is desirable.
• Experience with Blackboard, Canvas, Moodle, and/or D2L learning management systems is desirable.
  
  

Education Requirements

• High school diploma or equivalent required.
  
  

Hours

• Approximately 10-20 hours per week from June - September 2024.
  
  

Location:

• Remote
  
  

Pay Rate

• $25/hour

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Education Administration Programs

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