Implementation Analyst II Partner Integration- Employee Navigator

Freddie Mac; United States; Remote; USD 43,000 - 81,000; Full time

Job summary

Join a leading technology company as an Implementation Analyst I, where you'll play a critical role in integrating systems and ensuring client satisfaction. This fully remote position emphasizes great customer service, problem-solving skills, and collaboration with brokers and clients in a dynamic environment. Ideal candidates have experience in client-facing roles and strong technical skills. Comprehensive training and benefits are provided to support your success.

Benefits

Medical, dental, vision insurance

401(k) match

Career development opportunities

Qualifications

• Minimum 2 years' client facing experience in a collaborative, team-oriented environment.
• Experience utilizing Paylocity's payroll services is a plus.
• Strong ability to manage clients in difficult situations.

Responsibilities

• Lead implementation efforts between partners and Paylocity for integration.
• Provide brokers guidance on best practices and requirements.
• Troubleshoot and resolve client issues effectively.

Skills

Client Service

Problem Solving

Communication

Negotiation

Education

High School Diploma or GED

Bachelor's degree

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements.? You must be available five days per week during designated work hours.? The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.?

Position Overview:

The Implementation Analyst I (Employee Navigator) is responsible for partnering with brokers and clients utilizing Employee Navigator, bSwift resellers and other Benefit Administration integration platforms. This Implementation Analyst I will retain clients by providing outstanding customer service through basic technical knowledge, effectively leveraging available resources and prioritizing issues. The Analyst will work with Paylocity's internal partners to ensure the on-time delivery of projects as they relate to Benefit Administration integrations we support as well as mutual clients.

Responsibilities:

• Lead implementation efforts between partners, Third Party Benefit Administration systems, and Paylocity to fully integrate the two systems on our API solution. Success is measured by timely responsiveness & proactive follow up to drive implementation to completion.
• Provide brokers with guidance on benefit administration best practices, organizational change management and a consultative approach to determine broker and client's requirements while also providing industry best practices where applicable.
• Manage workload to maintain availability for partners on a consistent basis.
• Problem solve, troubleshoot & effectively resolve issues for client/broker; escalate when needed.
• Meet SLAs and key internal client service metrics including availability, outbound adherence, first call resolution, escalations, client retention, etc. as monitored by Leadership Team. This Analyst will also leverages metrics to understand performance, listen to feedback, seek to understand, adjust behaviors and identify where additional support is needed.
• Appropriately & effectively use resources to find and validate answers, resolve and document issues in a way that adheres to benefit policies and ensures seamless client support.
• Assist with any special projects as assigned.

Minimum Qualifications:

• High School Diploma or GED
• Minimum 2 years' client facing experience in a collaborative, team-orientated environment
• Strong computer skills in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook

Preferred Qualifications:

• Bachelor's degree
• At least 12+ months experience utilizing Paylocity's payroll services product(s)
• Previous experience in the benefits market space is a plus!
• Related professional certifications are a plus! These would include: PHR, SPHR CBP, CEBS, CPP, or FPC.
• Strong ability to interact with and manage clients in difficult situations
• Demonstrated ability to engage in high-touch, expertise-driven interactions in the employer and benefits market space
• Ability to work successfully at both a strategic and tactical level with clients and senior management
• Self-starter with proven organizational skills and ability to multi-task
• History of achieving and exceeding assigned goals
• Strong negotiation skills with the ability to adapt to adjusted client priorities

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [e-mail] . This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The base pay range for this position is $43,600 - $81,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.