Support Analyst I (Junior Infrastructure Operations/Shift Analyst )

SC Works Trident; Charlotte, Northern (NC, KY); On-site; USD 55,000 - 70,000; Full time

Job summary

Gravity IT Resources is seeking a Shift Analyst to provide overnight monitoring and Tier 2 support for enterprise infrastructure and business-critical applications. This entry-level role is ideal for a technically curious IT professional who enjoys problem-solving and wants to grow within an infrastructure environment.

Location: Charlotte, NC area with remote options; night shift 6:00 PM–6:00 AM, 3-4 days/week, rotating schedule.

Qualifications

• Bachelor’s degree in CS/IT or related field with 1 year of related experience.
• Basic infrastructure/server support experience.
• Windows Server experience.
• Strong troubleshooting, communication, and teamwork skills.
• Ability to work a rotating overnight schedule.

Responsibilities

• Monitor and troubleshoot Windows/Linux servers, virtualization, storage, and enterprise applications.
• Monitor and support production batch jobs and workflows.
• Perform server reboots, incident response, and escalations.
• Assist with monthly patching, infrastructure changes, and DR exercises.
• Document incidents, requests, and resolutions.
• Identify opportunities for process improvement and automation.
• Collaborate with infrastructure teams and participate in cross-training.

Skills

Basic infrastructure/server support

Windows Server

Troubleshooting

Communication

Teamwork

Overnight schedule

Education

Bachelor’s degree in Computer Science or related field

Tools

VMware

Citrix

Infrastructure monitoring tools

Batch management tools

Automation / Scripting (PowerShell / Bash)

Job description

Support Analyst I (Junior Infrastructure Operations/Shift Analyst)

(Employer Name Not Available)

Occupation: Brokerage Clerks Location: Charlotte, NC - 28278 Job Type: Contract, Full Time (30 Hours or More) Posted: 08/28/2026

Positions available: 1 Source: Gravity IT Resources Web Site: gravityitresources.com Onsite / Remote: Work at home all of the time

Junior Infrastructure Operations/Data Center- Shift Analyst Location: Fully Remote - Charlotte preferred; open to all Duke locations

Schedule: Night Shift | 6:00 PM-6:00 AM | 3-4 days per week

Shift Rotation

• Week 1: Friday, Saturday, Sunday
• Week 2: Monday, Tuesday, Wednesday
• Week 3: Monday, Tuesday, Wednesday, Thursday
• Week 4: Monday, Tuesday, Wednesday
• Week 5: Monday, Tuesday, Wednesday, Thursday
• Week 6: Thursday, Friday, Saturday, Sunday
• Week 7: Friday, Saturday, Sunday
• Week 8: Thursday, Friday, Saturday, Sunday
• Week 9: Friday, Saturday, Sunday
• Week 10: Monday, Tuesday, Wednesday

Position Overview

We are seeking a Shift Analyst to provide overnight monitoring and Tier 2 support for enterprise infrastructure and business-critical applications. This is an excellent opportunity for an early-career IT professional who is technically curious, enjoys problem-solving, and wants to grow within an infrastructure environment.

Responsibilities

• Monitor and troubleshoot Windows/Linux servers, virtualization, storage, and enterprise applications.
• Monitor and support production batch jobs and workflows.
• Perform server reboots, incident response, and technical escalations.
• Assist with monthly patching, infrastructure changes, and disaster recovery exercises.
• Document incidents, requests, and resolutions.
• Identify opportunities for process improvement and automation.
• Collaborate with infrastructure teams and participate in ongoing technical cross-training.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field plus 1 year of related experience; or equivalent combination of education and experience.
• Basic infrastructure/server support experience.
• Windows Server experience.
• Strong troubleshooting, communication, and teamwork skills.
• Ability to work a rotating overnight schedule.

Preferred Experience

• Linux/UNIX
• VMware or Citrix
• Infrastructure monitoring and/or batch management
• Storage/SAN infrastructure
• Windows desktop/server environments
• Automation or scripting

Ideal Candidate: Early-career IT professional or recent graduate with a foundation in infrastructure who is eager to learn, dependable, collaborative, and enjoys working with technology.

Equal Employment Opportunity Statement

Gravity IT Resources is an Equal Opportunity Employer.

We are committed to creating an inclusive environment for all employees and applicants.

We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic.

All employment decisions are based on qualifications, merit, and business needs.

Occupation Information for Brokerage Clerks